Columbia Bank

Reviews

• BO

  Bella Official

  3 days ago
  5.0
  #love
• AB

  Adam Braun

  Nov 30, 2025
  1.0
  It was great before the Umpqua merger. Then, they closed my primary branch by work, and cut hours at the branch by my house, making inaccessible. The online and phone support are both awful under the new management. Probably fine if there's a branch near you with hours that work for you, since the branch staff, at least historically, have been helpful at literally every bank I've ever used. If you might be relying on their phone and online banking, there are better options with similar competitive rates.
• PP

  Pikepete

  Sep 14, 2025
  5.0
  i go through fishinko payee services accounting services Umpqua Bank CoLumbia Bank Donald George mcfarland Tacoma Washington state
• SF

  Steven Fitzer

  Sep 27, 2017
  1.0
  I have never before written an online review. I do so today because of the terrible customer service I received regarding our personal checking account notwithstanding a long relationship with Columbia. My wife's wallet was stolen several months ago. We cancelled our old checking account and opened an new one. The bank assured us our auto-pay would be transferred to avoid any interruption of bill paying. This worked for several months and suddenly, without warning, it stopped. Monthly creditors were told our checking was "cancelled" even though the new account had ample funds. When asked to assist, the bank refused to help. "I don't have time to contact these folks". When asked why authorization could not be extended, the answer was "because that's the policy of another department". The lady couldn't care less about helping a long time customer. Extraordinarily disappointing. Apparently some think customers exist only for the bank's benefit. Years of good will down the drain. Hope others have better luck.

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