Banner Bank

Reviews

• BB

  Bobbi-Jo

  Sep 10, 2025
  1.0
  I opened up my checking account in late April 2025. By July I had deposited over $8,000 in this account. I purchased a vehicle, which brought my account down to zero. I requested direct deposits to be sent in and have my income transferred to Banner Bank. I also requested that my savings account to be Closed in May. I have a voice recording from a representative at Banner Bank confirming both of those items. When I opened my account, I had them turn off the overdraft protection. In July, directly after my boyfriend died, they charged me a 7 dollar service fee. I also lost (broke) my cell phone. When I got a new cell phone, I had a terrible time putting my Banner Bank account on the new phone. Under the circumstances, it wasn't a priority of mine. Banner Bank shut off my debit card more than once because of either unusual activity which how can they dictate that when it was a new account or later it was because not enough activity yet I deposited another $500 into my account in July. I actually had to go into the branch and have them reactivate my debit card again. By the time that they charged me service fees for the savings account that I not only asked but had confirmed in a voicemail for it to be closed, it put my account into a negative standing. Of course they shut the card off again so when I attempted to make my transfer of 500+, like I did every couple of weeks, it didn't go through. I honestly just did not want to mess with it. Here it is September 10th and I went to the branch to have my card reactivated again and deposit another very decent size check, I was denied. Being told they closed my account and did a write off already. They stated that my account was in a negative standing for 28 days. $7 and some change. For service fees for the inactive savings account. So because they failed to do their job I got charged for it because I was under emotional distress I didn't pay attention quick enough to it and now my credit is paying for that. After the challenges that I have faced in the last few years leading all the way up to my boyfriend dying unexpectedly... This literally made me give up hope. Why am I over here trying so hard to rebuild a life where I have no one and the people I depend on to be there for me can't do the right thing. I strongly suggest finding a different bank. .
• VG

  Viktor Gorbenko

  Aug 13, 2025
  5.0
  Excellent customer service. Naj Ataiee was very professional, knowledgeable, personable. He helped with paperwork, answered all our questions, and more.
• AM

  Andrew Mastronardi

  Aug 9, 2025
  5.0
  I opened a business account and Naj Ataiee was tremendous! He is a great asset to Banner Bank! He was very helpful when we opened the account and every time I go this branch I look forward to working with him! Banner Bank is great!
• LS

  Leslie DoQui Sretenovic

  Aug 7, 2025
  5.0
  Hello. I visited Banner Bank a few weeks ago and had the pleasure of meeting with Naj Ataiee the Client Relationship Consultant I at the North Division branch in Spokane, WA. Naj took the time to listen carefully to my questions and concerns, and he made sure I had all the information I needed to make an informed decision. I genuinely felt like I was in good hands thanks to his expertise and attentiveness. I highly recommend Naj to anyone who has questions about their accounts or needs guidance — he provides excellent customer service and makes the entire experience comfortable and easy.
• DD

  Deborah Duxbury

  Jul 11, 2025
  5.0
  Customer service with naj Ataiee was very satisfied for me, wonderful personality and gorgeous, thank you .

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