Wells Fargo Bank

Reviews

• AF

  Ashley Fix

  Jun 30, 2025
  4.0
  Only staff one teller at a time making wait times pretty long, you would think busy days they would at least have two tellers. Nikole is amazing and she treats everyone kindly from what has been observed. Ive not had a bad experience outside of this.
• EG

  Emmanuel Guadian

  Jun 20, 2025
  1.0
  This morning I visited this branch looking to make a simple transaction: cash my check, then deposit into my account. My interaction with the bank teller, Decontee, started off uneventfully pleasant. After our polite hellos, I very clearly explained what I was looking to do, and she very quickly got to work on her end. After about the first five minutes (at which point I very well figured I was going to run into an issue) she states that all she will be able to do is deposit my check, with only a partial amount being available immediately; the rest will have to wait until next-day. I stated that I was confused as to why there was an issue today, being that this exact transaction is something that I’ve done in the past with zero issues. Furthermore, the check I was attempting to cash wasn’t new to my account history. It was a payroll check from the company I’ve been working for, for the past year. What happened next, I can only attribute to her own insecurities projecting from her incompetence at performing her job. She became agitated and rude in her tone, with a very clear attitude as she, in her own words, told me that there was nothing she could do. At this point the (who I’m assuming to be?) branch manager came over, and even put a hand on Decontee’s shoulder (very obviously a way to deescalate her own employees behavior). She asked what the issue was, and after being informed, got to work with Decontee at resolving it. At this point I myself had logged into my banking app, and was following in real time everything that was going on; multiple deposits and reversals of the check itself, along with a small dollar amount I had asked for in cash. Finally, after nearly 45 minutes, the transaction was completed. As they hand me the final receipt, I too ask for the receipts (which had already been printed, and I was looking directly at) of all the canceled transactions that had occurred up until this point. This is when things went from bad, to worse. The branch manager (whose name I regrettably did not get) also became rude. Both her tone, and body language shifted dramatically from one second to the other. She informed me that she wasn’t going to give me the receipts, and if I’d like we could sit down and look over the transaction history together. I declined to say the least. I declined because in that moment I had made up my mind that I would be escalating this whole ordeal, and filing a formal complaint. Something that in my nearly 20 years of being a Wells Fargo customer, I have never done. To address the branch itself directly: I know that if there is a response from you to this review, you’ll be eloquent and say all the right words. I’m sure it’ll even state something along the lines of how “here at Wells Fargo, we strive to uphold the highest standards of customer service” and “we’re very sorry that you had an unpleasant experience”. Respond to this however you see fit, but do know and understand that what transpired this morning was unacceptable. The reactions of the two employees I interacted with speak volumes as to what kind of culture is being brewed within the walls of this branch. I never raised my voice, I was polite to the staff, while making it clear I was unsatisfied with how the transaction was going. If this lack of self control is evident in such a scenario, I am appalled at the thought of how the employees must act when a truly frustrated customer, decides to “provoke” one your said employees. Do better, Westlake. The only positive experience today? Their security guard. She was genuinely nice from the moment I stepped through the doors, to the moment I walked out.
• JB

  Justin Berger

  Jan 14, 2022
  2.0
  Very friendly tellers, but internal processes seem designed to make it difficult to close accounts. There was no way to close an account online, so I went to this branch- I arrived at 4:30, and was told I would need to close the account with a professional banker (not a teller) and this would take 30-40 minutes, so I would need to come back another day. I was able to withdraw all of my money. The following day I called the customer service line and navigated automated prompts to speak to a representative to close my account- the phone system told me it would a 40 minute wait until a representative was available, but I decided to wait it out. 30 seconds later a real person picked up and we were able to close the account in less than 10 minutes. I can understand that a departing customer is low priority, but it seems like the Well's Fargo standard process is to deceive customers to make it more difficult to close accounts.
• AM

  Ashish M

  Feb 25, 2021
  1.0
  The staff at this particular location are friendly and try their best to help you. Wells Fargo as a bank, though, has simply terrible backend systems. I ran into so many mistakes, delays, and service failures resulting in hours wasted on the phone or having to talk to a banker in person. Looking at the other reviews here it's clear that most Wells Fargo customers have had the same experience. I'll stick with online banks, or maybe Bank of America from now on. Having friendly personnel isn't much consolation when you're missing thousands of dollars from your account due to some transaction error by the bank.
• AW

  adfsasdfasdf wdfwdfdf

  Apr 16, 2018
  1.0
  Zero chance you will get anything done in an hour.

Frequently Asked Questions About Wells Fargo Bank