Business Details
About
BankBusiness Banking ServiceSavings Bank
WaFd Bank is located at 425 Pike Street, Seattle, WA, 98101
We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We’ve been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.
Details
- Requires appointmentNot available
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- GFGina FoxleySep 14, 20251.0Following the death of my Mom over 8 years ago I contacted WaFed by phone to remove my mother’s name from our joint account then followed the instructions I was given and emailed them the documentation they requested and my mother’s name was removed. Then 3 years ago my mother’s name was back on the account. When I contacted the bank they told me that that I had never contacted them, the procedure I was told to follow to remove her name was not their procedure, they never would have told me to do what I had been told to do, then I was called a “liar”. I have been attempting to get my mother’s name removed ever since but WaFed does not wish to help me. They just want to argue with me and verbally insult me. Then yesterday I called WaFed customer service because I my debit card is about to expire and I have not received a new one. They sent my card to an old address that I haven’t lived at for 4 years even though I gave them my change of address when I moved and even though I have received correspondence from them at my correct address the past 4 years. I was told by 2 different customer service customer service representatives that they needed a copy of my driver’s license to issue me my debit card. They asked for my email address as they were going to email me a form that I needed to email back with a copy of my driver’s license. But I never received an email. Today I attempted to used my debit card and it was declined. So I called customer service and was informed that my current debit card was canceled because my new card was sent to the wrong address. I tried to explain to the customer service person that I spoke to 2 different customer service representatives yesterday who told me I could continue to use my current debit card until it expired. While I was trying to explain the customer service person began speaking loudly over me and wouldn’t allow me to continue explaining. I then attempted to tell this person that I hadn’t received the form that I had been told yesterday would be emailed to me so I could send them a copy of my driver’s license. This person then told me I wouldn’t have been told that they would send me a form by email for my driver’s license because that is not how they do it and to just send my a copy of my driver’s license to some random email. So now I have no access to my bank account thanks to the consistently rude, unprofessional and incompetent customer service and no consistent procedures that are followed. What is wrong with this bank? Do they not train their personnel how to conduct themselves professionally with customers? Do they not train their personnel on proper bank procedures so instead each person makes up their own? Thank goodness this bank is not my primary bank. I have previously moved my CD account I had with them to my primary bank because I don’t trust WaFed with large amounts of my money. I will be moving my money in my remaining WaFed account to my primary bank, The Bank of Hawaii, where I have always received outstanding professional customer service!
- GFGene Le FeversFeb 14, 20255.0Wonderful people
- RBrichard bakerDec 15, 20241.0very disappointed with recent actions taken by WAFD on my personal checking account...there have been numerous arbitrary and unexplained activities initiated by WAFD...missing deposits and transfers not well explained to my satisfaction . I have been referred to my branch many times where the manager has attempted to help resolve these issues only to have these same issues appear time and time again. There apparently are some individuals who have taken an interest in my banking practices and feel they have an unbounded authority to refuse to transfer funds to external accounts on my account as well as to arbitrarily hold or freeze my account without any contact with me. I find this very disconcerting and would like to discuss this ongoing issue with WAFD at a level above my branch manager. I will be contacting the Federal authorities regarding these practices.
Frequently Asked Questions About WaFd Bank - Corporate Office
What is WaFd Bank's routing number?
The WaFd Bank routing number is 325070980 for all transactions, including wire transfers, automatic or direct deposits, Automated Clearing House (ACH) transactions and ordering checks.
What if I've forgotten my username or password?
Reset your password.
Remember username.
If you run into trouble and need help, please feel free to call our Client Care Center which is open 24 hours a day 7 days a week at 1-800-324-9375 or email onlinebanking@wafd.com.
If you’re a business, you should call us or email businessdepositops@wafd.com. (Email inquiries are responded to within 1-2 business days.)
Back to FAQs
How do I deposit a check after hours?
There are two easy ways to deposit a check on evenings and weekends. Every WaFd Bank branch has a smart ATM that allows you to deposit checks (and cash) without using an envelope. And you’ll see images of your deposit check right on your receipt.
You can also deposit a check using your smartphone. With Mobile Photo Deposit, use the WaFd Bank mobile banking app to snap a photo of the front and back of your check. Just follow the on-screen instructions.
Reminder: A hold applies to items deposited via the ATM or mobile photo deposit until we can verify the validity of the items deposited. If you’d like to request that the hold be removed earlier than normal, please call our Client Care Center at 1-800-324-9375.
How do I access my account online?
Access your WaFd Bank checking, savings, money market and CDs – as well as your loans with us – via online and mobile banking. Sign up is easy, just visit our Online Banking and Mobile enrollment page.
You’ll need at least one account number along with your Social Security Number to get started. Once you’re enrolled, you can also download our mobile app and link your accounts to your smartphone. Start with a visit to the Apple App or Google Play store and search for “WaFd Bank”.
What to do if I’ve lost my debit card?
Call us right away if you’ve lost your debit card or suspect it might be stolen. You may call your local branch, or our Client Care Center is available at 1-800-324-9375.
Does WaFd Bank offer car, motorcycle, RV, or boat loans?
WaFd Bank does not offer car, motorcycle, RV, or boat loans, but our WaFd Bank Insurance Group does offer insurance policies for these items and more to meet your insurance needs. Visit WaFd Bank Insurance Group to learn more. www.wafdinsurance.com or call 1-800-562-2555.
Did Washington Federal change its name?
Washington Federal did modify the name, to WaFd Bank. We are still the same bank you trust. We launched the simplified name because the previous title did not emphasize that we are a bank. Our solution? Put the word “bank” in our name - WaFd Bank.
What does WaFd stand for?
WaFd is our longtime nickname and an abbreviation of Washington Federal for over a century. WaFd Bank also aligns with our NASDAQ ticker symbol—WAFD. We pronounce it “Wah-Fed”. For more information visit our About Us page.
How do I find my WaFd Bank account number?
Find your account number by signing into online banking, checking your bank statement or looking at the bottom line of your printed checks. You may also contact your local branch for further assistance.
Does WaFd Bank have Zelle®
WaFd Bank has Zelle®. It’s a fast, safe and easy way to send money to friends, family and associates in minutes1, right from the WaFd Bank mobile app or online banking. You must have a bank account in the U.S. to use Zelle®. Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®. Send money with Zelle®.
How many branches does WaFd Bank have?
We currently have over 200 WaFd Bank Branches to serve our clients in the eight western states of Washington, Oregon, Idaho, Utah, Arizona, Nevada, New Mexico and Texas. Check out our branch locations and ATM locations.
Is WaFd Bank a credit union?
WaFd Bank is not a credit union. We are a full-service regional bank that does not require membership. We provide FDIC deposit insurance for our clients.
Can my WaFd Bank account be under $1000?
Yes. WaFd checking and savings accounts may be opened for as low as $25. The Money Market account opening deposit is $100. Visit the WaFd Bank Checking and Savings pages for more details.
Does WaFd Bank offer notary services?
WaFd Bank offers free notary services at most of our local branch locations. To find out if your local WaFd Bank branch supports notary services, please contact your local branch ahead of time and setup an appointment Find a local WaFd Branch.
How do you go paperless with WaFd Bank?
To receive paperless statements, simply Sign In to Online Banking, select Statements from the menu and then select Account Statements. On the right click the "Go Green! Go Paperless!" link.
Does WaFd Bank have ATMs?
Do we ever! Over 40,000 Fee-Free ATM locations.
Can I open an account online at WaFd Bank?
Yes. Apply for a WaFd Bank account through our simple and secure site in just minutes.
How do I order more checks?
To order checks, sign in to Online Banking. Select the checking account you're ordering for and click Order Checks from the Action menu on the right hand side of the screen. This will direct you to our partner's external website to browse the check catalogue and place an order.
Treasury Prime clients can order checks from the Dashboard tab, select Check Orders available on the Navigation Center widget.
Treasury Express clients can order checks by selecting Resources from left side menu and then Check Reorder.
How do I request a copy of my bank tax statement?
Please contact the Client Care Center @ 1-800-324-9375 to request your 1099/1098 as they are not available online.
How do I change my address with WaFd Bank?
To change your address for your bank account, please contact your local branch or our Client Care Center at 1-800-324-9375.
How do I close my bank account?
Closing a bank account requires a physical signature, please reach out to your local WaFd Bank branch.
How do I add/remove someone to/from my bank account?
Please contact your local branch to add/remove someone to/from a bank as this type of change requires a physical signature.
When can I expect an electronic bank deposit to my WaFd Bank account?
WaFd Bank processes electronic payments business days (Monday through Friday, except Federal holidays.)
Does WaFd Bank process payments on public bank holidays or weekends?
WaFd Bank only processes electronic payments on business days Monday through Friday, excluding public bank holidays.
How to update your mortgage hazard insurance?
Please contact your insurance agent and request that they send us evidence of acceptable Hazard Insurance coverage. Verification may be emailed to wafederal@insurancetrackingcenter.com. If you have any questions, call 1-877-452-7954.
What happened to telephone banking?
WaFd Bank has rolled out a new voice activated banking service that replaces our former telephone banking.
What is voice activated banking?
Voice activated banking is a service that uses your unique voice to verify who you are. After you’ve authenticated your identity securely using your voice, our automated service lets you manage your accounts using voice commands such as "What’s my balance?" or "Transfer funds".
Signing up is easy:
If you haven’t already, you must sign up for consumer online or mobile banking.
Next, please call 800-324-9375 so that we can set up your voice activated banking profile --- you’ll then be guided to record your voice, so that our service can authenticate you going forward.
Anytime you call in, the service will ask you to authenticate using your voice. Once authenticated the service says, "Hi, how can I help you today?" and the offers suggestions including provide balance, transfer, or talk to an agent.
What are the holiday hours for WaFd Bank - Corporate Office drive-through?
The drive-through at WaFd Bank - Corporate Office is closed on November 11, November 27, and December 25, 2025.
How can I reset my username or password for WaFd Bank online banking?
You can reset your password or recover your username through WaFd Bank's online banking support. If you need further assistance, call the 24/7 Client Care Center at 1-800-324-9375 or email onlinebanking@wafd.com.
How do I deposit a check after regular banking hours at WaFd Bank?
You can use WaFd Bank's smart ATMs available at all branches or the Mobile Photo Deposit feature in their mobile app to deposit checks after hours.
Does WaFd Bank offer Zelle® for money transfers?
Yes, WaFd Bank offers Zelle® through its mobile app and online banking, allowing fast and safe money transfers within minutes.
Where is the WaFd Bank - Corporate Office located?
WaFd Bank - Corporate Office is located at 425 Pike Street, Seattle, WA, 98101.
How many WaFd Bank branches are there and in which states?
WaFd Bank has over 200 branches serving communities across Washington, Oregon, Idaho, Utah, Arizona, Nevada, New Mexico, and Texas.
What nearby banks can I find near WaFd Bank - Corporate Office?
Nearby banks include Cathay Bank, U.S. Bank (Mortgage Loan Officer Sean Kang), Heritage Bank offices (Matt Olfson, Paul Crawford, Beth Meidinger, Chris Fulton), and another WaFd Bank branch nearby.
Are there coffee shops near WaFd Bank - Corporate Office where I can grab a drink before or after banking?
Yes, Starbucks and Gourmondo Coffee Cart are nearby options where you can enjoy coffee or other beverages before or after your visit to WaFd Bank.
What nearby transportation options are available for customers visiting WaFd Bank - Corporate Office?
Washington State Ferries provide nearby travel and transportation options, which can be convenient for customers traveling to or from the WaFd Bank corporate office area.
Does WaFd Bank - Corporate Office offer notary services?
Yes, most WaFd Bank local branches, including the corporate office, offer free notary services, but it's recommended to contact the branch ahead to schedule an appointment.