KeyBank

Reviews

• OH

  Oralea Howard

  May 11, 2025
  5.0
  We have a safe deposit box and kid’s savings account here and always appreciate the friendly and helpful folks at the counter.
• KO

  Katty Ou

  Jan 6, 2025
  1.0
  if i could give them a ZERO star, definitely would! Never had terrible bank experience like this with any other bank in my whole life! I should have read the review before opening account here. LESSON LEARNED!
• JL

  Jen Lo

  Jun 5, 2023
  1.0
  I actually would like to give them ZERO stars. I opened an account here after being told that the funds would be available in 1-2 business days. I chose Key for this reason. I opened an online account to find that this is not true and around 10% of my money was available. I called customer service for help with this and to inquire about why Zelle was not working for them. I was not helped with Zelle as they could not find a problem and then when I was in the process of speaking to them about the missing funds in my account, I was hung up on! I spoke with customer service again and they informed me that there is never only a 1-2 day hold that it is usually a 5 business day hold for all new accounts. I was also told to speak with the branch manager. I spoke with the branch manager who then told me that it was a back office hold and not a branch hold and he would escalate this. As I was waiting for the response from the branch manager, I called customer service to try to fix zelle with a different agent. She informed me that there was a form that needed to be filled out and that it would take 20 days to be completed. SO now I can't even use Zelle to access my emergency money that I need ASAP for my SAFETY. This was ALL relayed to the bank. So after waiting an hour and a half, the branch manager says that there is nothing he can do. So here I am in a financial emergency that requires CASH for my SAFETY asap and Key Bank cannot issue my money from a more prestigious institution. DO NOT USE KEY BANK. ESPECIALLY IF YOUR LIFE DEPENDS ON IT!
• PT

  Patricia Taran

  Dec 26, 2022
  1.0
  Horrible experience..... Totally unprofessional
• BV

  Beach Vacation

  Aug 14, 2022
  1.0
  No access to atm when store is closed even though google maps says “24 hours”

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