KeyBank

Reviews

• JG

  Jacqueline Gordon

  Dec 18, 2025
  5.0
  Went to do business at this bank in Seattle. Stefan Ashley was the person who assisted me and he was amazing. Very knowledgeable, pleasant and patient with me. He went above and beyond to make sure that I received the service I came for.
• TN

  Thao Nguyen

  Oct 20, 2023
  5.0
  Thank you Mustapha and Engel for such great customer service! They informed me of a promotional offer that I had been looking for but didn’t know about. I came in just looking to make a quick deposit but got more value from the trip than what I anticipated. Mustapha and Engel were professional, friendly, and really listened to my concerns and addressed my needs. Will definitely be going to this branch in the future for the great service.
• CE

  Christine Elliott

  Nov 17, 2022
  1.0
  The ATM drive through ate my card and when I went into the bank right after they told me they couldn't do anything for me and that it was too bad. Don't go here whatever you do!
• RS

  Richard Seslar

  Nov 5, 2020
  1.0
  A year or so went in to get a personal home equity type loan and was approved. Great...paid off some higher interest loans, but a couple months later my wife goes why is Key taking 10 bucks a month out of your savings? Thought there were no fees on that account. Some how when I got the loan they changed my account to a fee based account. Cost was 30-40 bucks until she caught it. Bad on me for not monitoring the account better. More resently, my wife was asking about a 50 dollar fee on the loan in addition to the interest. I guess I did not read the fine print or forgot because the fee was a yearly fee for having the loan open. Bad on me again. To help end the fees I went in with a few thousand dollars to pay down the loan. Banking agent asked if it was for my CC account, I said no, it's for the personal loan. The CC account has and had a zero balance, so why pay that down. Now my wife is on top of those Keybank statements and she asked why I had paid down the CC account when it was zero and now -. How about I just transfer it to the loan. Oh cant do that unless we want to pay 10 fee for taking cash out of the CC. Not OK, so another trip to the bank, where the teller let's me know that she cant reverse the process and she has to send the request to some other place. I explained that I wanted the money applied to the loan with no transfer fees. So 4 days later I got an update email on the status of the reversal. So a week goes by and I notice that the funds were put into my checking account. Me thinking they would move it to the correct loan as requested and it never did. So I took care of that today. Banks apply interest on a daily basis, they cheated me out of a few weeks of interest charges on top of everything else.
• KW

  Kwame Williams

  Jun 17, 2019
  5.0
  They always been good to me /keep it up

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