Columbia Bank

Reviews

• KA

  Karissa Aboy

  Dec 7, 2024
  5.0
  Finding a bank that genuinely cares about me and my family’s financial well being felt like an impossible task until I walked through the doors of Umpqua Bank. From day one, I’ve felt valued, respected, and supported, thanks in large part to my amazing banker, Mark Evans. Mark has gone above and beyond to help me feel confident in managing my finances. Whether it’s answering my endless questions, walking me through options for accounts, or just simply treating me like a person and not just another account number. Mark’s approach is refreshing and heartfelt. What especially made me really want to write this review was their recent holiday event. Mark invited me and my kids to a festive gathering at the branch, complete with Santa photos and holiday treats. It wasn’t just a fun outing, it was a moment where my kids and I really felt part of a community. Watching my kids light up as they met Santa was priceless. In a time where businesses always prioritize profits over people, Umpqua stands out as a shining example of what banking should and could be. They’ve shown me that it’s possible to find a bank that not only helps you with your finances but also invests in building real relationships with their clients. Thank you, Mark, and thank you, Umpqua Bank, for being a partner I can trust and for helping make the holidays a little brighter for my family.
• AS

  adrianne van strander

  Aug 5, 2023
  5.0
  Customer Service is 5 stars! Mark Evans went above and beyond helping to find options that work for me, and even to make the transaction convenient by meeting me at another branch.
• RD

  Robert DeLaurenti

  Jun 22, 2023
  5.0
  Mark Evans, Manager at South Lake Union Branch displays outstanding knowledge of his banks products, expertise and has great communication skills. They have an awesome staff and are so friendly, too. What sets them apart is that they are very active in the community with fund raisers and such. I highly recommend using them for your banking needs. A pleasure to work with!
• KG

  Kaelum Gaynes

  Dec 6, 2018
  4.0
  Been with Umpqua for 5 years and love everything about this bank!....EXCEPT tech is TERRIBLE. The online banking for personal is not bad in the interface but glitchy. The business banking is a whole separate app and online banking so I can't just have it all in one place and the business banking app and online is one of the worst interfaces, pretty much unusable. As of this writing my personal online banking and app just tells me there are no accounts available for viewing when I log in, so I'm forced to use the unintuitive business app (which does show me my private accounts, just the personal app that is more intuitive- when it works- won't show me my business account), and the business app doesn't tell me where any of the transactions came from. Any money spent shows up as a "miscellaneous debit' or an 'atm debit' no matter what. So I have no idea where I spent that money. Again, the community focus of this bank is wonderful. The people are great. The general vibe and heart of the bank are what has kept me there for this long. But sadly it is time for me to change banks, I just need to be able to access my accounts and not be one the phone or in the branch all the time trying to troubleshoot the tech.
• KC

  Ken Clements

  Jun 10, 2012
  5.0
  We left our big-name bank to get personal attention and service... and John Chambers and Umpqua Bank have delivered! We are thrilled to have a great relationship with our bank - and their hands-on approach to taking care of our needs is fantastic. I would reccomend John and Umpqua to anyone.

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