KeyBank

Reviews

• LA

  Lewis Alvin

  Jun 24, 2024
  1.0
  My Mom made an appointment last Friday (05-14-2024), she deposited a check of $30,766.08. We needed the funds for an Immediate use, she had BofA account but I told her not to make use of it, she should create a new bank account. She decided to have an account with Key-bank. She made it known to the staff that the check she’s gonna deposit is for an Immediate use, and she will transfer $30,000 immediately the check clears. Hopefully, the check cleared on 05/22/2024 which was last Saturday. She went to the bank today (05-24-2024) to make a wire transfer but she was denied the right to do that. They said she will have to be in relationship with the bank for 6months before she can do anything electronically. She was denied of Cashier check and at the same time Wire transfer too. She was lied to about the policy of the bank. We need the funds for Immediate use, if it can’t be done these week, a lot is going to happen. We’re going to opt out of using your Bank if we can’t get this done ASAP. I can’t recommend this Bank to anyone because their Staffs lied to my Mom!
• JF

  Jennifer Ford

  May 13, 2021
  1.0
  I honestly don’t know how this bank is still thriving, I’ve been a member since 2013 and for the first time during the pandemic I am in need of remote assistance. I was recently relocated to California which was a blessing because I was able to purchase a home but in order to close on my home I will need to wire the funds electronically to the escrow company or provide a cashiers check after weeks of trying to get assistance I was given the following information I can not order checks over the phone or online because it’s handled through a 3rd party company, I can not complete a wire transfer over the phone because during a pandemic you want all of your customers to come into a local branch and sit face to face with a personal banker. I can not order a cashiers check online over the phone or with a sister bank because as a hospital employee you feel it would be safer for me to come into my local branch and sit face to face with a personal banker for my safety and to add insult to injury key bank does not have a partnership with any other banks so I have to drive 12hrs or book a flight on a germ infested plane so I can go into my local branch and sit face to face with a personal banker during a pandemic....
• MM

  Michael

  Nov 12, 2020
  5.0
  Mark Sweere is hands down the best mortgage loan officer I have ever worked with. He’s patient, full of knowledge and gets the job done. I’ve worked him multiple times now and can’t say enough good things about the guy. Thanks Mark!
• MB

  Mary Bracken

  Mar 15, 2019
  5.0
  I don’t understand the negative reviews. Because the staff at this branch are extremely helpful, friendly, as well as knowledgeable. The manager is the best of the best.
• JD

  Jamie Dills

  Jul 20, 2018
  5.0
  They were all nice and friendly and always have a smile willing to help!

Frequently Asked Questions About KeyBank