KeyBank

Reviews

• BB

  Benjamin Branigh

  Oct 21, 2024
  5.0
  It’s clean now I appreciate you Keybank and pleasant journey wherever life brings us.
• SS

  Sam

  May 31, 2024
  1.0
  Horrible experience met Ryan who is very incompetent and unprofessional went through the whole process of starting an account he did not know what was needed and what was not. Wasted 2 weeks no response through emails neither phone calls. Lied to me that he called me but never had any calls. 2 weeks I went in 3 times to resolve it but never got a response to my email or any other way. The manager she was unapologetic and only kept talking about their process when my concern was their lack of professionalism to respond. If they told me things straight and responded I wouldn’t have wasted so much time and gone to my regular bank. Horrible experience and extremely frustrated.
• SD

  Shannen Donaldson

  Nov 18, 2023
  1.0
  Very disappointed in service. Its a good bank if you're super lucky and nothing bad ever happens to you, but if you're not, like me, then this is NOT the bank for you. My debit card was stolen and some fraudulent activity appeared on my account. They closed the account right away so I didn't lose any money which was great. They also said I could open a new acct. but about a week after I did just that and put 300 into it, I tried to enroll in online banking and was told I needed to visit the branch to enroll. At the branch I was then informed that they wanted to "end our relationship." I was livid especially when they were trying to not let me have the money I had deposited into my new acct. After almost an hour of sitting on hold with the fraud dept. I was finally able to get my money and be done with this nightmare. I would understand if I personally had done something fraudulent but I was a VICTIM and they made it a thousand times worse treating me the way they did. I will NEVER use KEYBANK ever again and I will make a point to inform as many people as possible to do the same. You can't treat people the way they treated me. There's no excuse for that.
• KM

  Katie Millison

  Mar 31, 2023
  1.0
  They always seem to be short staffed. On multiple occasions, I've been the only person in the drive thru and wait for 10 plus minutes. Today I'm greeted and told he'll be a minute finishing up with someone else - no problem. After 15 minutes I have to push the call button twice just to ask for my check back and I'll go to a different branch. As I'm leaving I see the employee who originally greeted me driving off. My transaction would have taken a couple minutes, maybe.. I don't usually leave reviews but after having so many bad experiences I felt the need to.
• AJ

  Allen Jay

  Jan 5, 2018
  1.0
  Key bank has the worst customer service! Have had an account there for more than 2 years. Almost always there are not enough tellers. The mount vernon branch allows other store customers to park their cars in Key bank's parking lot. Always a customer waiting - never enough tellers. I stopped making deposits there !

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