KeyBank

Reviews

• DG

  Dawn Ganitch

  Sep 21, 2025
  5.0
  Friendly willing to help
• EB

  Ed “Guido” Boress

  Jul 19, 2021
  5.0
  Kind staff as always.
• RH

  Richard Hozjan

  Apr 1, 2020
  5.0
  Have always had great service at this branch as well with other branches. We have been banking with KeyBank for many many years both personal & Business !
• DD

  D.W.

  May 20, 2019
  1.0
  One star is too generous. I was mailed a promo card from Key Bank, $400 bonus to open a new account. I read the fine print and it explained it would require a direct deposit. I thought, "It's a hassle to open a new account and change payroll deposit, but I'll do it for $400." I tried to open the account online but there were glitches, not recognizing the promo code. On 3/22/19 I made an appointment with Brittany at the Monroe branch. Her computer was having issues so it took over an hour to set up a new checking account. She explained I needed to deposit at least $500 for the opening deposit. That amount seemed high so I asked about requirement for direct deposit. She said "No, just a ONE-TIME deposit of $500 is required, no direct deposit needed." I made my deposit and was told the $400 bonus (promo) should be deposited into my new account within 2-3 weeks. I waited and waited. Finally on 5/14/19, nearly two months into the account I called the 800 number for Key Bank to check status of the promo deposit. Cassandra explained I was supposed to set up direct deposit and now it's too late as the promo is expired. She called Brittany who claimed she told me about the direct deposit requirement. I was fuming at being lied to and now the promo is expired. I told Cassandra I want to close the account and get what's left of my $500 deposit back. Cassandra explained I would be subject to early termination fee of $25 unless I wait the 6 month requirement. Yet if I wait the rest of the 6 months I lose $7/month in fees = $42. Lesson learned: NEVER EVER DO BUSINESS WITH KEY BANK. What a SCAM.
• RR

  Rosina Rylah

  Nov 15, 2016
  1.0
  If I could give this Bank a o rating it i would, over all experience was terrible, over drafting accounts on accounts that have been closed prior to closing my accounting they were holding account pay roll for 2 half months yes months leaving with no way to care for my family my employer only set up automatic deposits so leaving no choice also in order to set up different account from hassle free to standard checking left me waiting additional week . They never have enough staff waiting period can be from 20 to 30 minutes at the local bank in Monroe wa branch. they usually only have one person teller . I'm leaving this bank . was a terrible choice

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