KeyBank

Reviews

• JT

  Jhade Tolman

  Oct 31, 2025
  5.0
  I just wanna give a shout out to Deanna, Katie and Edgar at the Lake Stevens branch. Every time I enter the building, they greet me with a smile and by My name! I visit frequently at least twice a week for personal and business needs. All three of them always handle all of my needs quickly and efficiently! I always look forward to seeing their smiling faces every time I visit! I just wanted to tell them thank you and let them know how much I appreciate them! I recommend KeyBank 10 out of 10
• AB

  Aaron Boren

  Aug 23, 2024
  2.0
  The staff is friendly enough but unfortunately has their hands tied by Key Banks awful processes, app, and a general inability to service their business accounts/loans. Somehow not all Key Bank products are even visible to the staff... I opened the loan at the branch. Without diving into specifics they seem to make everything as difficult as possible, take as long as possible, and give little ability for staff to resolve simple tasks. The customer experience has been one full of frustration. I closed all accounts here and headed back to my credit union.
• AS

  Angela Simonet

  Jun 15, 2023
  1.0
  Very disappointed with drive thru service. I sat for 20 mins before getting any help. Just someone walking by and holding up their fore finger up at me. I pulled up at 435 pm. I left at 455pm.
• CA

  Candice Ashby

  May 22, 2019
  4.0
  I just had an experience with Key bank that was absolutely ridiculous long story short because I left my debit card with my daughter to use in case of emergency and it got stolen from her possession along with my other phone and the person charged over $600 and overdraw my account I was responsible for that overdraft. Whatever the case I was issued a refund to the closed account and Key bank could not find my money anywhere literally for 14 days I called every day sometimes twice and not one person would or could tell me where it was. I would have someone tell me they see it and I was mailed a check which was a complete lie by the way and then the next call would be I need to contact the merchant because the refund never came... until I actually went into this particular branch this is my reason for the 4 stars because a gentleman named Matt was the only person representing Key so far that actually wanted to help me he was on the phone with the merchant in no time and got to the bottom of the situation. He was very attentive and is a good representation of what customer service truly looks like so I just wanted to reach out personally and say thanks Matt! To a single mommy with 2 kiddos that also is a full time college student $326 is alot of money to lose track of. Definitely hes a keeper 😊

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