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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
I've found the staff at this branch to be well-intentioned, but unfortunately not very competent. A simple task—opening the account and applying a promotion—took over a month to complete after several follow ups from my side. Even after that, it's been over three months and the promotion still hasn't been deposited. I’ve had to follow up repeatedly and was recently told by customer service that it could take another 30 days as they are researching the cause for delay.
I’ve had to constantly monitor charges on my account and ask for corrections. Overall, it’s been an exhausting and frustrating experience dealing with this branch.
KK
Kenny
Mar 26, 2025
5.0
Thank you Miss Kaur for being fast and friendly
JL
Juan Luna
Jun 22, 2019
4.0
I just bank there not my branch. People where still nice to me. Always good service.
What are the regular business hours for KeyBank in Kirkland?
KeyBank in Kirkland is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM. It is closed on Sundays.
Does KeyBank Kirkland offer drive-through banking services?
Yes, KeyBank Kirkland has drive-through banking available Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM. It is closed on Sundays.
Is KeyBank Kirkland open on federal holidays?
KeyBank Kirkland is closed on specific federal holidays including November 11, 2025 (Veterans Day), November 27, 2025 (Thanksgiving), and December 25, 2025 (Christmas).
What services does KeyBank Kirkland provide?
KeyBank Kirkland offers services such as ATMs, online and mobile banking, KeyBank Relationship Rewards, safe deposit boxes, and investment services.
What types of accounts and products can I open or access at KeyBank Kirkland?
You can open and access checking accounts, savings accounts, certificates of deposit (CDs), loans and lines of credit, credit cards, and investment products at KeyBank Kirkland.
How can I schedule an appointment at KeyBank Kirkland?
Appointments can be scheduled online via the reservation URL: https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH47310092&fs=1&appointmentTypeGroupId=banking&ch=yext
Where is KeyBank Kirkland located?
KeyBank Kirkland is located at 12604 Totem Lake Blvd NE, Kirkland, WA 98034, United States.
Are there coffee shops near KeyBank Kirkland for a quick break before or after your visit?
Yes, nearby coffee shops include 203° Fahrenheit Coffee and Mercury Coffee Co, perfect spots for a quick coffee break before or after your banking visit.
Can I combine shopping and visiting KeyBank in the Totem Lake area?
Definitely! Near KeyBank Kirkland, you can find retail stores like Faherty Seattle, Amazon 4-star, Bluemercury, and Nordstrom Rack, making it convenient to handle your banking and shopping needs in one trip.
Are there dining options near KeyBank Kirkland if I want to grab a meal or snack?
Yes, nearby dining options include MOD Pizza for casual pizza, sweetgreen for healthy food options, and Joe's Burgers for burgers and fast food, allowing for a meal close to KeyBank Kirkland.