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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
I called this branch for information about applying online for a loan. I wanted to know if you can add your cosigner on the online app or if I needed to come in. I was told it can be done. Guess what? It can't. I scheduled an appointment online for Saturday 10/11 to meet with a banker. My confirmation email said it would be Jessica Tipton. I called ahead Saturday morning because I had a question about income documents. Guess what? They don't do appointments on Saturdays - there's only tellers. I'm literally staring at a confirmation for an appointment that doesn't exist. I called 2 other branches, Eastgate and Factoria to see if I could get my original question answered. Nope, no one at either branch knew. I was told to call their 800 number. The lady's accent was so thick I could hardly understand her. I asked my question and she kept trying to pull up a loan I didn't have. After the third time of saying this I hung up. In the end I had spoken to 4 people and had a phantom appointment just to answer a yes or no question. Needless to say I'm closing my accounts and taking my business elsewhere.
NL
Nate Leavitt
Oct 2, 2025
1.0
Atm doesnt work
TR
Tarunay Roy
Jun 13, 2025
5.0
We have always got excellent customer service here!
AS
Akshay S
Oct 5, 2022
5.0
Great customer service. Shout out to Pallabi Bose for swiftly helping us with our banking needs.
KeyBank is located at 405 Nw Gilman Blvd, Issaquah, WA 98027, US.
What are the regular business hours for KeyBank Issaquah branch?
KeyBank is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM. The branch is closed on Sundays.
Does KeyBank Issaquah have a drive-through service?
No, the KeyBank Issaquah branch does not offer drive-through services.
How can I schedule an appointment at KeyBank Issaquah?
You can schedule an appointment at KeyBank Issaquah through their online reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH47310162&fs=1&appointmentTypeGroupId=banking&ch=yext.
What types of financial products and services does KeyBank Issaquah offer?
KeyBank offers checking accounts, savings accounts, CDs, loans and lines of credit, credit cards, and investment services.
Is KeyBank Issaquah a member of the FDIC and an Equal Housing Lender?
Yes, KeyBank is a Member FDIC and an Equal Housing Lender.
What are the holiday hours at KeyBank Issaquah?
The branch is closed on major holidays including November 11, November 27, and December 25, 2025.
Are there any dining options near KeyBank Issaquah where I can eat before or after my visit?
Yes, nearby dining options include Maurya Indian Groceries and Restaurant, Filos on Issaquah Creek (Greek cuisine), Jay-Berry's Gourmet Pizza & Pasta, and Tiger Mountain Grill for pizza.
If I need health or wellness services near KeyBank Issaquah, what are some nearby facilities?
Nearby health and wellness options include ATI Physical Therapy, Labcorp for laboratory testing, Gary R Folkman DDS for dental care, and Skin Essentials for skin care treatments.
What nearby services can help with travel, vehicle insurance, or real estate while I'm visiting KeyBank Issaquah?
While visiting KeyBank, you can access travel assistance at AAA Washington - Issaquah, vehicle insurance services at Farmers Insurance - Nicole Cheney, and real estate services at Tribeca NW Real Estate and REAgentAshley.