WSECU

4.1
30 reviews
Get DirectionsCallWebsite

Business Details

34024 Hoyt Rd SW, Federal Way, WA
98023, United States
(800) 562-0999
https://wsecu.org/locations/federal-way
GoogleFacebookInstagramTwitter

About

Credit UnionBankSavings and Loan AssociationCredit CardsHome Loan ProviderInvestment Service
WSECU is a member-owned credit union serving the people of Washington State. We combine a deep love for our state with exceptional personal service, lower fees and banking anywhere, anytime. The dollars our members deposit go right back into the community we're all a part of, helping our members build their homes and go to college, creating more jobs and strengthening our local economy. By virtue of banking with us, our members create shared prosperity for themselves and their communities. WSECU is federally insured by the NCUA. Equal Housing Opportunity.

Details

  • Wheelchair accessible entranceAvailable

Location

WSECU
34024 Hoyt Rd SW, Federal Way, WA
98023, United States

Hours

Reviews

4.1
30 reviews
5 stars
22
4 stars
1
3 stars
0
2 stars
1
1 star
6
  • CB
    Congo Beat
    Aug 21, 2025
    1.0
    I just moved here from AZ 2 months ago. Every time I have tried to use it his bank to deposit, it’s been an issue. This last time I was forced to use their “identification” process on my phone, but because I don’t look like my ID that was taken 20 years ago before all the truma started, I wasn’t able to DEPOSIT CASH into my account. I had the card, ID AND banking app open on my phone. So I’m going to find another bank before I’m ready to do so, and it will NOT be WSECU, I can assure u of that
  • MM
    Mike
    May 6, 2025
    2.0
    I tried to apply for membership online, and they said I had to come into the branch after calling the 1800 number to confirm. Ok that's fine, can't be too safe these days. Went in and after a small wait, went up to the teller line to provide my social security card and ID, per instructions from the 1800 number. Teller typed in to the computer for about 5 minutes it seemed and then stated "it's about 25 minutes to closing and opening an account could take up to an hour". Having been in banking for over 17 years, I know every system is different, but an account opening process could take up to an hour, yes, if there's other loan applications or a complex account structure. I understand wanting to be thorough; however I've worked for many institutions where the general rule of thumb is as long as the branch doors are open, then your full breadth of products and services are available as well. I stated I will be out of town the rest of the week, and the rebuttal was that I'd have to schedule something with a banker, and perhaps with a branch with Saturday hours. I wanted to open an account to establish a relationship with the credit union, before pursuing a personal loan to help fund my upcoming wedding. Unfortunately, the lack of ownership and willingness to help has made that potential relationship with this credit union end before it began.
  • KS
    Kathy Stephenson
    Mar 22, 2025
    5.0
    The employees are friendly and helpful. It's a small office so you quickly get to know them and they remember you and treat you like a friend.
  • CC
    Cruz
    Feb 15, 2024
    5.0
    The man that helped me out was super helpful and quick, got my account set up even tho I didn’t make an appointment beforehand.
  • LS
    Luis Santana
    May 10, 2017
    1.0
    Service sucks . Is not a very good option for banking or auto loan . Very poor costumer service. And the rules are extreme. .
Read more reviews on Google

Frequently Asked Questions About WSECU

What are the standard operating hours for WSECU Federal Way branch?

The WSECU Federal Way branch is open Monday through Friday from 9:00 AM to 5:30 PM and closed on Saturdays and Sundays.

Is the WSECU Federal Way location accessible for individuals with disabilities?

Yes, the WSECU Federal Way branch has wheelchair accessible entrances and parking.