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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.2
27 reviews
5 stars
8
4 stars0
3 stars0
2 stars0
1 star
19
- SJStephanie JonesOct 10, 20251.0KeyBank use to be a good bank now they suck they are not helpful even if you have been banking with them for years very disappointing.
- MCMagdiel De la cruzSep 3, 20251.0I open a checking account I deposit a check. And clear, And after was in my account they block my account, They need a verification of my documents, so they keep my money, GHANIA. Is the one the open my account. And now they keep my money. I try to closed the account and they tell me they can even closed. Until I send a letter from the social security and bs more. I tell the branch in longview wa, who I can talk to this matter above the federalway manager. And they tell me. Not one.
- HIHeather IngersollJul 28, 20251.0Just the worst bank. Ever. Deposited a check on saturday in branch with a teller expecting it to be available on monday the next business day.... I got an email back for another review.I left with no available way to respond.Saying that they consider tuesday the next available business day... In a world with instant Transfers, that happen 24 hours a day, 7 days a week and U.S mail is also delivered on sundays, There's no reason why Monday wouldn't be considered.The next business day at a major bank.... I guess mondays we don't do business at key bank lol Just the worst, Which is why I barely use the key bank account.
- SLSounders FC 4 LifeJun 30, 20251.0Not helpful as a new customer. Might just be this branch based on the reviews. Will try the other branch in the area.
- CRChester RideoutNov 25, 20235.0I had a financial issue with my account, came to this branch and I discussed my concerns with Ghania in detail. She was able to help me in getting resolution to my concerns. Ghania is very professional and is always willing to help me if needed. Ghania is also a good listener and welcomes me by name. She is a Keeper.
Frequently Asked Questions About KeyBank
What are the regular business hours of KeyBank in Federal Way, WA?
KeyBank is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM. The bank is closed on Sundays.
Does KeyBank in Federal Way offer drive-through services?
Yes, the Federal Way KeyBank branch has drive-through hours that align with the lobby hours, open Monday to Thursday from 9:00 AM to 5:00 PM, Friday until 6:00 PM, and Saturdays from 10:00 AM to 1:30 PM.
Is KeyBank in Federal Way closed on any holidays?
Yes, this branch is closed on November 11, November 27, and December 25 of 2025.
What financial products and services does KeyBank Federal Way provide?
They offer checking and savings accounts, CDs, loans and lines of credit, credit cards, and investment services.
How can I schedule an appointment at KeyBank Federal Way?
You can schedule an appointment online using their reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH47310137&fs=1&appointmentTypeGroupId=banking&ch=yext.
How can I contact KeyBank Federal Way by phone or email?
The main phone number is +1 253-838-1954, the alternate phone is +1 206-870-2539, and you can email them at WA0137_Keycenter@KeyBank.com.
Where is KeyBank located in Federal Way?
KeyBank is located at 32400 Pacific Hwy S, Federal Way, WA 98003, USA.
Are there any nearby dining options near KeyBank Federal Way?
Yes, near KeyBank you can find several restaurants including Chosun Korean BBQ, Red Stone Tofu House, Can Am Pizza, Monster Burger, and Vince's Italian Restaurant & Pizzeria.
What nearby services can complement my visit to KeyBank Federal Way?
Nearby services include the Federal Way Driver Licensing Office for DMV needs, Goodwill - Federal Way for thrift shopping, and Elliott Bay Sauna and Hot Tub Company to relax after your banking visit.
How can nearby transit or local businesses help me when visiting KeyBank Federal Way?
While specific transit details aren't listed, nearby businesses such as O'Reilly Auto Parts and Midas can assist with automotive needs, and salons like Blush Nail Spa and Nail Gallery & Spa offer beauty services, making it convenient to combine errands.