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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
I’ve banked with KeyBank for about seven years, and this latest experience completely broke my trust.
KeyBank denied a legitimate dispute, reversed the provisional credit, and left my account negative for nearly five months. Multiple automatic payments bounced, and I was charged overdraft and NSF fees. Months later, the merchant refunded me directly—proving my dispute was valid all along.
I had to change how I received and spent my money, and it caused months of unnecessary stress. The customer service was dismissive, and the investigator who handled my claim clearly didn’t care.
I have every right to take legal action and would win based on the evidence I have, but I’m choosing to let God handle this. After two serious incidents, I’m walking away for good.
The staff at my local Mukilteo branch have always been respectful; my frustration is directed at the corporate level that mishandled my case.
I no longer recommend KeyBank to anyone. Seven years of loyalty gone. God bless, and may this be a reminder to put people before policy.
Oh and mind you, I got did hella dirty before this and was unemployed for almost a whole year, KeyBank knew this as well. Wild huh? To take the last $2500 of someone who hasn't worked in a year and then hold it for almost five months when they're already struggling is another level of diabolical.
SJ
Stephen James
Oct 20, 2025
5.0
I just opened up several accounts, personal and business related. Sharmin was an absolute joy to work with. She was patient, thorough, and guided me through the entire process. I am very impressed by Sharmin and her professionalism and knowledgeable team. Everyone took the time and had the patience to answer all my questions and get me all set up and ready to roll. I recommend Key Bank and the professionals who work at this branch. Thank you!
MM
Magic Mike
Oct 10, 2025
5.0
The bank manager Sharmin is amazing huge help with my accounts today. Also Jennie has been there for as long as iv banked there over 10 years. Its really nice seeing the same helpful nice person when I do my banking.
WB
Wendy Blea
Oct 2, 2025
5.0
Thank you to Sharmin Shampa! For making our banking experience a success.
Sharmin had the best solution to meet my financial goals.
Great advice, service, and most of all Sharmin went the extra mile and always with a smile.
Thank you for the kind and genuine service.
What are the regular business hours of KeyBank in Everett, WA?
KeyBank in Everett, WA is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM. The branch is closed on Sundays.
Does KeyBank offer drive-through service and what are its hours?
Yes, KeyBank offers drive-through service Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM. The drive-through is closed on Sundays.
What banking products and services are available at KeyBank Everett?
KeyBank offers checking accounts, savings accounts, CDs, loans and lines of credit, credit cards, investment services, ATMs, online/mobile banking, safe deposit boxes, and KeyBank Relationship Rewards.
Is KeyBank in Everett a member of any regulatory or industry associations?
Yes, KeyBank Everett is a Member FDIC and an Equal Housing Lender.
How can I schedule an appointment at KeyBank Everett?
You can schedule an appointment online through their reservation link: https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH47310722&fs=1&appointmentTypeGroupId=banking&ch=yext
What are the holiday hours for KeyBank Everett?
KeyBank Everett is closed on November 11, November 27, and December 25 in 2025 for holidays.
Where is KeyBank located in Everett, and what is the contact phone number?
KeyBank is located at 6726 Evergreen Way, Everett, WA 98203. The main phone number is +1 425-353-6550.
Which nearby restaurants can I visit before or after my banking at KeyBank Everett?
You can visit nearby restaurants such as Patty's Eggnest, Madison Avenue Pub, MadisonPub Everett, Luna Mexican Grill, and Bhu Ping for meals or drinks.
Are there any nearby places where I can do pharmacy or drugstore shopping?
Yes, there are nearby pharmacies including Albertsons Pharmacy and Walgreens close to KeyBank Everett, convenient for picking up prescriptions or other health products.
What other financial services or banks are located near KeyBank Everett?
Nearby financial services include U.S. Bank, U.S. Bank ATM, Union Bank, and LibertyX Bitcoin ATM, providing additional banking, money transfer, and currency exchange options.