KeyBank

Reviews

• GS

  Garry Singh

  Sep 30, 2025
  5.0
  Amber , Tammy and Diana . Always solve my problem and amazing customer service. I would like to say thanks to them 😊
• TD

  Tian Duan

  Jul 15, 2025
  3.0
  Helpful backend support, but poor experience at the branch As a Canadian-owned U.S. company without an ITIN, I couldn’t use online banking. I wired funds to KeyBank, and phone banking confirmed the funds had arrived. But when I went to the branch to initiate a wire, the manager simply said no and told me I had to wait another day — without offering any options or assistance. I asked if I could at least fill out the paperwork in advance, but again, just a flat "no". This was incredibly unhelpful, especially since I had come from Canada and couldn’t easily return. That’s why I left a negative review — I didn’t expect anyone to reply. To my surprise, KeyBank’s support team followed up and explained that a Wire Transfer Service Agreement is available for clients who need to wire remotely. That information would have been extremely useful at the time, and I wish the branch manager had told me this instead of shutting down the conversation. I’ve already mailed a check instead, but it’s good to know for the future. So I’m updating this to 3 stars: ⭐⭐⭐ for helpful back-end support ❌ for in-branch experience and lack of initiative to help customers solve problems If you're a Canadian or international business owner, be cautious — the support is there, but you may need to dig for it yourself.
• MV

  Mike VanderWaal

  Jun 28, 2025
  5.0
  Key bank is unmatched in customer service and convenience. Their fraud prevention service is amazing and efficient. They will block large abnormal transactions with an automated message that asks you to verify the transaction with a Y or a N. Upon verification by texting back Y, the transaction is immediately processed with no further delay. The App is also five star rated.

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