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Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.
Working with Emily James at the N. State St Keybank has been, by far, the worst banking experience in my life!
I've banked with MANY institutions. Varying from real banks, credit unions, check cashing stores/prepaid debit cards (i.e. Ace Cash Express), and online banks. All have pros and cons. In no way do I expect perfection. I DO, however, expect professionalism, honesty, integrity, and when it's called for, accountability. Is it too much to ask for a little bit of compassion and/or empathy?
Instead I was given excuses, lies, major attitude, I was belittled, gaslighted, blamed, and insulted.
I feel like Emily took a personal, financial, and very intentional attack at me. I feel it was all due to a mistake on her end.
I was told by four separate customer service agents to go to the branch to collect the balance of my (soon to be closed) account. I even went as far as to bring my phone into the branch and have her talk to one of the agents. Who she belittled, as well. Claiming that "everyone at the customer service center needs to be re-trained".
Now I have to wait for a second check to come in the mail. Which most likely wont be until next week.
Way to make someone's life even harder than it's already been. I have kids and bills to take care of. I'll probably get paid again before I get to spend the money from my first paycheck.
Thank you very much, Emily! May God bless you, and bring you nothing but happiness from this day forward!
I know this will all be worth the trouble. Or, you'll have saved me from making another terrible money decision. So, this is the last time I mention the bad day YOU were having!
JL
Jaylee Lee
Mar 9, 2021
1.0
The young kid behind the counter was too lazy to change my last name while I was in the building doing grabbing cash from him. I won't be listening to him next time consider he knew nothing he spoke of he said I could online which is a LIE.
What are the regular business hours for KeyBank in Bellingham?
KeyBank in Bellingham is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM. The branch is closed on Sundays.
Does KeyBank in Bellingham have drive-through service? If so, what are its hours?
Yes, KeyBank offers drive-through service in Bellingham, open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 1:30 PM.
Is KeyBank in Bellingham closed on any major holidays?
Yes, the branch is closed on November 11, 2025, November 27, 2025, and December 25, 2025 for holidays.
What banking products does KeyBank offer at the Bellingham location?
KeyBank offers checking accounts, savings accounts, certificates of deposit (CDs), loans and lines of credit, credit cards, and investment products.
What services are available at KeyBank in Bellingham?
Services include ATMs, online and mobile banking, KeyBank Relationship Rewards, safe deposit boxes, and investment services.
How can I schedule an appointment at KeyBank Bellingham?
You can schedule an appointment online through their reservation system at https://www.timetrade.com/app/keybank/workflows/keybank002/schedule/?locationId=KEYBRCH47310351&fs=1&appointmentTypeGroupId=banking&ch=yext.
What is the address and contact information for KeyBank in Bellingham?
The address is 1221 N State St, Bellingham, WA 98225, USA. The main phone number is +1 360-676-6317 and the alternate phone is +1 360-527-4498.
Are there any nearby places where I can grab a meal before or after visiting KeyBank?
Yes, nearby dining options include Carnal (American barbecue), SOHO Bellingham (Asian restaurant and bar), Rudy's Pizzeria, Accomplice (burger restaurant), Tadeo's Mexican Restaurant, Danielle's Back East BBQ, and Jun's Sushi and Bento.
What nearby services or amenities might be useful if I visit KeyBank in Bellingham?
Nearby amenities include the Whatcom Family YMCA for fitness and community services, Occam's Razor Barbershop for grooming, and several bars and music venues including The Royal Night Club and The Blue Room for social activities.
Are there other financial institutions or banks close to KeyBank in Bellingham?
Yes, Columbia Bank and Key Private Bank are nearby, providing additional banking and investment services.