KeyBank

Reviews

• CH

  Craig Householder

  Nov 12, 2025
  1.0
  KeyBank — Unbelievable incompetence and callous treatment of a vulnerable senior If I could give zero stars, I would. What my family has been through with KeyBank, particularly the Bellevue branch and the corporate consumer banking division, has been nothing short of appalling. My elderly father-in-law was the victim of a sophisticated scam earlier this year — the kind of situation where you hope your bank will act responsibly and help protect a vulnerable customer. Instead, KeyBank made a series of negligent mistakes that compounded the damage and ultimately left him without a bank account for his Social Security deposits, the only income he has to live on. It started when the Bellevue branch allowed known fraud to continue by attaching a compromised debit card to a new account, even after confirming that the old one had been used in a scam. When asked why she would do this, the banker simply said my father-in-law told her it was “okay.” No verification, no diligence, just blind trust of a defrauded senior. Later, another employee misinformed us that the old overdrawn account (over $6,000 due to the scam) was “completely separate” and under fraud review — only for us to find out that I had been wrongly added to that same account, making me personally liable for a $6,000 overdraft I had nothing to do with. Corporate’s response? “There’s this thing called human error.” That’s an actual quote from their own representative. Even after the branch manager acknowledged the bank’s mistake and “escalated” it, the situation dragged on for months. The fraud department “forgot” to file the claim, the charge-off department threatened to report the balance to credit bureaus, and we were given contradictory answers every time we called. Finally, after all this chaos that KeyBank created and failed to fix, they abruptly terminated my father-in-law’s account with almost no notice, leaving an elderly man — who depends on his Social Security to survive — with no way to receive his benefits. This entire ordeal has been a case study in how not to handle fraud victims. KeyBank’s right hand doesn’t know what its left hand is doing. Their policies are opaque, their communication is inconsistent, and their compassion for elderly clients is nonexistent. If you have an aging parent or relative, do not trust KeyBank with their money. Their incompetence and indifference will cost you sleep, sanity, and possibly your financial stability.
• SS

  Spencer

  Apr 25, 2025
  1.0
  KeyBank loves to boast about being in business for 200 years, yet somehow still operates like it's 200 years ago. It still takes a full week to verify a basic check deposit, even in 2025. No one at the contact center or branch seems empowered (or willing) to actually expedite anything. Instead, they let an archaic computer system dictate the customer experience. It's disappointing and unacceptable for a modern bank.
• CS

  Carlton Smith

  Oct 16, 2021
  5.0
  Great experience and convenient location. I worked with a couple of the staff and they were friendly and courteous. Negar was especially helpful.
• LD

  LYNN drazich

  Jul 23, 2017
  2.0
  Bank employee made an unautborised transfer. Took 4 months to get info, checks and credit card for our line of credit. Banker put us into a checking acct without asking enough questions for it to be the right fit. ☹
• BH

  Brian Huie

  Aug 28, 2015
  1.0
  I only give this Bellevue Key Bank's location at Bellevue Way a 1 star, not the entire organization. I've been a KeyBank customer of Seattle for 4 years now and a USAA bank customer for 12 years. As some of you know, USAA is for military or vets only and does not have any actual location. So that's why I bank with Key Bank as a secondary bank. My office is in DT Bellevue near the Bellevue Way Key Bank branch and I live next to the DT Seattle branch where I do most of my Key Bank banking. The seattle branch is amazing and so are the other branches I've used once or twice between Portland and Bellingham for various reasons throughout the years. Bellevue Way branch on the other hand is the organization's bad apple and has been for some time. I've used the Bellevue way branch three times now and all three times have been absolutely horrible. I figured the first bad experience may had been because the bank teller had a bad day. The second, I gave another benefit of a doubt. Two days ago I made my third and last visit to this branch. This branch needs to go through some customer service training.

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