Edward Jones - Financial Advisor: Austin S Heady, CFP®

Reviews

• JA

  John Anderson

  Sep 18, 2024
  5.0
  I have only been working with Austen for 6 months, but my father-in-law worked with him for almost 20 years. Austen does a great job listening to your financial needs. He clearly explains your options and ways to provide a steady income while limiting tax liability. My investments with Austen have done very well. My father-in-law was always very pleased with how his investments did with Austen versus other firms he had worked with.
• JN

  James N

  May 10, 2024
  1.0
  On April 15, 2024, my wife (GB) and I went to meet in person with Austin Heady (AH), our Edward Jones (EJ) Financial Advisor (FA) of several years. GB wanted to sell all of her stock in her IRA except PFIZER & put the funds (Realized Gains) in her money market account. GB had 6 stocks in her IRA. We are an elderly couple with our retirement funds managed by EJ for many years. AH pulled up GB’s stocks on his screen above his desk & 5 clicks later, her request had been fulfilled. We both marveled at the speed of the transactions. Done! Five Stocks sold. Then AH turned to GB & said several things, including: you have just gutted your Stock Porfolio of the best dividend paying stocks; you do not trust me; and we are not a good fit. Later I realized these 5 stocks were ones GB has chosen. AH seemed angry to both GB & I. I asked AH: Can you recommend another EJ office? AH: I recommend a bank for you! I answered AH: : No, we do not want a bank. We have been with EJ for over 30 years. AH was unable or unwilling to recommend another EJ FA. We left AH’s office confused & surprised that this Stock Sell Order had precipitated this angry, inexplicable, confusing & unprofessional outburst. We knew we had to find another EJ FA. We went to lunch, COSTCO & home. When GB logged into her EJ account early afternoon on 4/15/2024 she was dumbfounded! GB had a unpleasant surprise!! After we left AH’s office, AH sold or redeemed GB’s two Exchange-Traded Funds, her 6 Mutual Funds and one UMPQUA CD with the resulting funds put into her Cash Account. GB’s EJ IRA had 5 categories: Cash & Money Market; Stocks; Exchanged Traded & Closed End Funds; Mutual Funds; and Bonds & CDS. Everything had been liquidated except PFIZER stock! Impactful & surprising. Later in the afternoon on April 15, 2024, after several attempts GB was able to have an explanatory telephone conversation with AH. GB: What happened? All of my Retirement Holdings have been sold? You sold the Stocks while we were in the office. You sold everything after we left! AH explained: I assumed you wanted everything to do with Stocks sold. That is what I did. GB: I want it put back the way it was. AH: I can do that. So over the next two days AH re-purchased the Mutual Funds, Exchange Traded Funds & Umpqua CD that had been sold 24 hours before. AH’s assumptive explanation is not plausible or credible. Why convert the CD to cash? This experience with Austin Heady, FA, was unique, stressful, costly, inexplicable & unprofessional; and certainly, not reflective of the Eagle Scout Certificate hanging in AH’s office. With a 30+year old IRA, I do not think a professional FA would liquify it without certainty or double checking with the client.
• JO

  Judy owens

  Nov 10, 2022
  5.0
  Austin cares about your investments like they are his own . Have been with him over 15 years and have never been disappointed

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