Mascoma Bank

Reviews

• AN

  Amy Newman

  Jul 22, 2024
  1.0
  Worst experience with a bank ever. Alison, was extremely rude, and condescending to an elderly customer, and treated her like she couldn’t possibly know what she was doing. (This woman has a whole financial team looking out for her). Terrible customer service from a bank that was once known for their small town service. Incredibly disappointing.
• RT

  Roger Thompson

  Jul 4, 2024
  5.0
  Always Superior service by all employees. Never had a bank so knowledgeable, pleasant, friendly and looking out for their customers. Special shout outs to Alison and Dan. Keep up the great work
• AT

  Alexis Thompson

  Jul 4, 2024
  5.0
  The staff at the Woodstock branch of Mascoma Bank are unmatched to any bank, locally or otherwise. They know what they are doing, especially Alison and Dan. I have banked with numerous other bank companies and have not always had positive experiences with staff knowing how to handle certain transactions. Woodstock's Mascoma Bank has met all of my transactions with ease. The staff are also always pleasant, kind and welcoming. I would highly recommend this branch to all.
• TM

  Tiffany Martin

  Nov 16, 2016
  5.0
  Friendly banking services. Very helpful staff.
• AS

  Alexis Secore

  Sep 21, 2016
  1.0
  Very poor customer service. The boss was completely upright rude. They wouldn't cash a Mascoma check because I didn't have an account with them, but that wasn't the real issue. It was the lack of communication skills the MANAGER had whom I told I cashed my check at a different location multiple times and she told me "I will be giving them a call and telling them not to do that" disappointed in a bank that is "known" for there small town customer service. I don't recommend using them as your bank.

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