TD Bank

Reviews

• LH

  Lucinda Heaghney

  Jul 15, 2024
  1.0
  This is the worst branch I’ve ever been to. Extremely unhelpful, the minute I walked in the door they seemed like they didn’t want to do anything. Additionally, they lied to me about something they said they can’t do, which is, print a debit card. I even had a passport and piece of mail to prove my ID and they said my phone carrier needed to verify with them. I left and called TD bank and spoke to multiple customer service agents and they all told me it was completely wrong and that any branch that is able verify your id/social etc. can print a card. I went back and they proceeded to tell me that CORPORATE was wrong, and they were right. A valid passport is literally the highest level of identification available, and I don’t understand how mailing it is more secure then me, the physical card owner, getting it immediately in my hand once I presented Id and account info. This is the first time I’ve ever had an issue getting a new card printed due to losing one. They said the other branches must have known me well. I said I’ve used multiple different branches as I’ve moved around and anytime I needed a new card, I verified my ID with an ID….which is how it should work. Why my Verizon phone carrier matters, I have no clue. I honestly believe they just didn’t want to do it. Looking at the other reviews for this branch though, leads me to believe this team is just particularly bad. They also were just generally miserable and unfriendly. I now have to wait an undetermined amount of time to get a new card in the mail so I’m unable to pay any bills until it comes, with no tracking ability of course. I will say if it wasn’t for how nice the lady I spoke on the phone was, I’d probably just quit TD Bank all together. I might anyways. Anyways don’t go to this branch if you can help it. If I could leave 0 stars i would.
• MR

  Matt Does Reviews

  Aug 3, 2023
  1.0
  Do not use this bank! Terrible tellers and terrible service!
• GS

  Grigorii SCARLAT

  May 18, 2022
  1.0
  This guys have fee for cashing their own check. Never seen this
• NS

  Nancy Sherpa

  Aug 23, 2019
  1.0
  Horrible staffs.. I went to withdraw money and forgot to bring my driver’s license. I showed my green card different form of id but she was so after my driver’s license . I asked to see the manager but she said manager is busy. Even though I am a regular person who goes to this branch everytime another associate pretended like she had never seen me. I asked her to verify my identity asking questions because there are different ways to verify whether that account belongs to me or not. I said I can tell you my ss # or I can provide you the recent transaction she was like she can not do that. I went inside the bank because I wanted 100 dollars bill otherwise would use atm. Just wasted my whole 45 mins . Horrible horrible .
• BT

  Bryan Tummings

  Jul 15, 2019
  1.0
  I was charged several hundreds of dollars in NSF and naturally I go to see what’s going on and never have I been treated so rudely in my life. I never understood systemic racism until I stepped foot in this branch. Also the district manager notated my account not to process any reversals. I am filing claims to arbitration and to small claims for these fees because of their poor banking practices. I will be filing complaints through all proper channels. THEY WILL CHARGE YOU A FEE AFTER YOU MAKE A BANK DEPOSIT EVEN IF YOUR ACCOUNT OVERDRAWS FOR AN HOUR. The staff at this store doesn’t make it better with their disgusting service including Megan she’s absolutely the worst service person I’ve ever encountered she treated me so bad over the phone I’m actually really appalled and angry. I should not feel so horribly about this institution. Filing small claims case today. $800 in overdraft fees?! See you in court!

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