Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
34 reviews
5 stars
12
4 stars
1
3 stars0
2 stars0
1 star
21
- SASeto Kaibas Bank Account6 days ago1.0Truist is horrible bank, the customer service is rude the people don’t care or explain things properly. Pick any other bank, no matter how bad you think other banks are they will not beat out Truist in this department.
- ACAmie ContehDec 5, 20251.0Wednesday, December 2nd, 2025, I visited the Truist Bank location in Woodbridge (the new branch that used to be the Boston Market) to open a business bank account. Unfortunately, the staff did not seem to understand the difference between opening an account using a registered agent versus a DBA (fictitious name). My LLC was originally formed using my registered agent, and my DBA is filed under my under my name. i showed them were my name was located..Brenda didnt check the correct areas...Despite this being completely valid and visible in the SCC system, my account was placed on hold and my funds were frozen. I was later told that I "did not have LLC access," even though the documentation clearly showed the registered agent information. This issue indicates a lack of understanding from the staff—specifically Brenda, Branch Manager—who had the access to unblock my account but Because she was unware of Business....regarding how registered agents function in business formation and banking. Because of this, I requested that my money be returned. Brenda stated the funds had not cleared (even though they cleared per the teller). I asked her not to lie to me as that is not becoming of a manager...then she went and got my funds. I want others to be aware: use caution when opening business accounts at this location, as the representatives may not be fully knowledgeable about registered agents and business documentation requirements.all paperwork showed full evidence that it was my Business. I requested for the account to closed and my cleared monies were returned Friday Dec 5th.
- YCYahaira ContrerasNov 3, 20251.0Came to open an account for my 17 year old son. I noticed his name was spelled wrong even though they had his ID and all information needed, I asked the lady to please make the correction and we still received his card with his name wrong!! After 10 days waiting no one wants to help over the phone and want to charge me $30 to expedite the correct card
- JSJessey SinghNov 3, 20251.0I visited this Truist branch intending to deposit money into my business account. Before doing so, I urgently needed to use the restroom. The tellers were busy, so I walked toward the pods and politely asked this African American lady if there was a restroom available. Instead of simply answering, she asked, “Who are you?” in a way that made me feel uncomfortable and judged, as though I had bad intentions. I explained that I am a business account holder and just needed to use the restroom before making my deposit. She then denied asking “who are you” and told me there was no public restroom. I ended up depositing my money at the ATM outside and leaving. This experience was disappointing. I felt judged based on appearance rather than helped as a customer. I hope Truist provides additional training to ensure employees treat everyone with professionalism and respect. No one should feel uncomfortable or stereotyped when visiting their own bank.
- JJjOct 18, 20251.0Truist back is extremely terrible in General. Customer service is garbage over the phone and in branch.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through at Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM.
Is Truist open on Sundays?
No, Truist is closed on Sundays.
What services does Truist offer at this location?
Truist offers deposit transactions, loans including business and mortgage loans, credit cards, investment services, treasury and trust services, insurance services, and foreign currency exchange among others.
How can I open a new account at Truist?
You can open an account online, visit the branch during business hours to get a temporary debit card immediately, or call their phone line during designated hours to open an account by phone.
How do I activate my Truist debit card?
Activate your debit card online to start making digital purchases and in-person payments using your checking account balance.
What are Truist's main banking products?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management products.
Can I schedule an appointment to visit Truist?
Yes, you can schedule an appointment via their reservation URL at the Truist consumer bank site.
What nearby dining options are available near Truist?
Nearby dining options include Boston Market, an American restaurant, and Panda Express, offering Chinese and fast food, perfect for a meal before or after your visit to Truist.
Are there any beauty salons near Truist where I can get a haircut or spa services?
Yes, nearby beauty salons include Immortal Cutz Barbershop, All Things Beauty Services, Elite Salon LLC, 2FlyyCreations, Phenix Salon Suites, and Blazin Handz Hair Studio Color Class, offering haircuts, spa, and beauty services.
What nearby real estate services are close to Truist?
Nearby real estate agents and services include The Bridges Team, Blue Diamond Realty, Da'Velle Johnson Realtor, Move With Martina, Noel Real Estate Solutions, and Carmen Vasquez, useful for clients interested in property transactions.