Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
20 reviews
5 stars
6
4 stars
1
3 stars
1
2 stars
1
1 star
11
- JEJarin EvaSep 1, 20251.0I have had repeated issues with this bank’s promotional offers. In July 2025, I was promised $400 for opening a certain type of account, but never received it despite meeting the requirements. Similarly, in November 2024, I opened a personal checking account under a $300 promotion and did not receive that reward either. Although the employees have tried to assist, the rules for these promotions are unclear, seem to change, and ultimately leave customers disappointed. Management appears to prioritize control over customer trust. Despite multiple attempts, follow-ups, and even branch staff submitting requests on my behalf, management repeatedly rejected my petitions without providing any clear or logical explanation. There is no flexibility or consideration for delays, and the overall process feels unfair. My experience left me feeling unsafe and uncomfortable, and I have lost confidence in the bank’s promotions and practices.
- GMGondi Jahobi (Macho)Apr 2, 20251.0We came in and waited for well over an hour for service. I wanted to add myself to an account with my partner because we are starting a new Foodtruck business. All was well until then Sharon mistreated us as I went to get a notary while we waited. So then we decided to go to Chase. Sorry for your loss.
- SCSureya ColombanyJul 14, 20235.0Great customer service, help me a lot.
- MSMom of SixApr 13, 20233.0**I am leaving this review for the Monticello location only** Every time I have gone through the drive thru at this location, the same woman helps me. I have held off leaving this review because I was giving her the benefit of the doubt. On 4/10/2023, at 10:50 am, I went through again and it was her again. Immediately, she was rude, as she had been the other 2 times that I visited this location. I do make several deposits each time, so maybe that is annoying to her, but it is a bank and that is one of the purposes. I understand having a bad day, but to just be plain rude, it is uncalled for. I will be avoiding this location for my future business.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the standard drive-through hours at Truist on weekdays?
The drive-through is open from 9:00 AM to 5:00 PM Monday through Thursday, and from 9:00 AM to 6:00 PM on Fridays.
Is Truist open on Sundays?
No, Truist is closed on Sundays.
Can I open a new checking or savings account online at Truist?
Yes, you can open new checking or savings accounts online. Debit cards and checks will be mailed to you, or you can visit a branch to get a temporary debit card immediately.
How do I activate my Truist debit card?
You need to activate your debit card online to start making digital and in-person payments.
What services does Truist offer?
Truist offers services including deposit transactions, loans, credit cards, mortgages, investment services, treasury services, trust services, insurance, and foreign currency exchange.
Are there any nearby Truist ATMs for convenient cash access?
Yes, there is a Truist ATM nearby which provides easy access to cash for customers in the area.
What nearby establishments can I visit after my appointment at Truist?
You can visit nearby places such as Walmart Pharmacy for prescriptions, Baker's Crust Artisan Kitchen for meals, or Menchie's for frozen yogurt and ice cream.
Where can I find real estate services near Truist?
There are several local real estate agents nearby, including Courtney Martinez, Tanya Ricker, Alison Sakimura, and others, offering real estate and investment services.
Does Truist provide business banking and loan services?
Yes, Truist offers business loans, small business banking, and other financial services tailored for businesses.
How can I make an appointment at Truist?
You can schedule an appointment online via their reservation site at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.