First Bank and Trust Company

Reviews

• TF

  Treva Fitzgerald

  Aug 28, 2025
  5.0
  The staff here are always so friendly and welcoming! I make deposits at several different banks in Waynesboro, and this bank is by far the friendliest, quickest, and most efficient.
• JM

  James MacDonald

  Apr 9, 2024
  5.0
  Opening a business checking account was smooth and easy and I would recommend to anyone looking to do the same. Everyone at this branch and in Staunton has been friendly and helpful, and most of the time I don't have to wait to be assisted.
• IK

  Irina Kemp

  Dec 9, 2022
  5.0
  Friendly and professional. The tellers treat you as a family every time!
• SR

  Staci Richardson

  Feb 29, 2020
  2.0
  I opened an account at this bank a few months ago. I've noticed that that at least two employees at this location should not be working with the public. To get a smile from these two is an act of Congress. This all cilminated yesterday in the drive thru. I had my boyfriends paycheck which he endorsed. I tried to deposit some and cash out some. I asked her if she needed any id and she said no. Then asked if i had an account there. Downhill it went. They would not cash out the check because they wanted him to come in...in my eyes basically accusing me of stealing his money. They argued with me because i knew they had done this before but they reviewed all my files and said i hadn't. Ok. They gave me the check back. Went across the road to dupont and bam done in a few minutes. The only reason I'm giving two stars is because i spoke with a manager over both banks who was compassionate enough to listen to me. He told me that yes they like to see the person when doing this BUT they could of just deposited it since he endorsed it. But they never made that an option. Whomever is the manager of this branch really needs to make some changes and if he/she is the problem then it's time to clean house. This bank has forgotten my motto "without customers you have no job". I've worked in customer service my whole career. Customers are the life line of any business. I'm still debating closing out my account and moving it back to DCCU.
• TW

  Tom Woodson

  Feb 16, 2019
  5.0
  Best bank in our area.

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