USAA ATM

Reviews

• LH

  Lorna Hunter

  Feb 24, 2024
  5.0
  Clear instructions, fast response.
• WB

  walter bordeaux

  Apr 17, 2019
  1.0
  After 22 years giving USAA my business and currently still a soldier. When asking for help on a service they used to offer but no longer offer. USAA is trying to take my house. They won’t restructure my loan to extend the payments on a home equity line of credit. Because I have equity in my house, they are trying to force me to sell my house. They ask me if I’m will to do a buy out and agreed I will fill out the Application. This was a total waste of time once they found out I had equity in my house. All those commercials supporting military families is a bunch of baloney. If you are a military family in need and don’t think for a second USAA won’t make you homeless. Totally disappointed and the one time I asked for help they turn me away. This is just sad and I was taken as a fool to think USAA was on my side.
• KA

  kevin artis

  Sep 19, 2017
  4.0
  Great place!
• CJ

  Callie Johnson

  Nov 1, 2016
  1.0
  I wish I could give NO stars. I've watched my friend go round and round with USAA over fixing her car that was flooded after Hurricane Matthew. First, no adjuster came to look at her car. He simply wrote up what he thought MIGHT be needed to repair it, sight UNSEEN. Then, after being approved for a rental because her car smelled like mold, as things do after being flooded, DUUHH!!!, she was approved for a rental car, only to be asked by a rep a few days later, "why are you driving a rental when your car is drivable?" Are you SERIOUS right now?? Then, the auto body shop who actually has possession of the car, as in, you know, they SEE it, said the information the adjuster wrote up was incorrect; the car does not have "jute", but in fact has padding connected to the carpeting, and the carpeting, including the damaged, moldy padding needs to be replaced!! When she communicated this to USAA, she was told the adjuster needs to approve it, and 3 days later, NO adjuster!!! When SHE finally called him herself, he told her he knew nothing about needing to look at the car again -- as if he ever LOOKED at it in the first place. Meanwhile, the time is running out on her rental, and as of today, she has no more coverage for the rental. USAA told her they CANNOT approve anymore time, and in the past hour since she has been on the phone with them, she has been shuffled around from person to person, hung up on, and one time she was even transferred by USAA to the body shop who is waiting on the approval to fix her car!!! UNBELIEVABLE TO THE TENTH POWER!!!!! Thank God I have Progressive. If there was EVER any reason for me to switch insurance companies, I would pay a fine for NO insurance rather than have USAA!!!

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