Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.8
59 reviews
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44
- ACAmy ChastainNov 13, 20251.0Teller #10 needs to be FIRED. 3 visits in a row and every time my simpel transactions get screwed up. This entire branch is rotten to the core. How are you going to mess up a straightforward transaction so badly and then REFUSE to correct your screw up. And with a deal with it attitude to boot. I have an account with Langley Federal Credit Union right across the street. Going to definitely be using it more going forward. GREAT customer service and feel actually valued there.
- SHSonya Harmon HoltarNov 9, 20255.0With my father's recent medical crisis, I'm not sure how he or I would've gotten through the financial end of it had it not been for the conscientious efforts of the tellers and the relationship banker who helped me navigate the many details I had to attend to. Five starts to the whole gang there at Pembroke!
- JJJayAug 30, 20251.0Don't know who the teller was today but she was HORRIBLY disrespectful. Come to this bank every time to cash my check and handle everything for the business I manage, and now this lady made me late for work "verifying my check" because she thinks it's fake??
- KSKen SlobodkinAug 5, 20251.0Most of the Virginia Beach locations have been closed. Many of the ATMs are withdrawal only. Even if you do find a “full-service“ ATM half the time they’re out of service. Truist makes it extremely hard to do any banking. F-
- WRWalter ReedAug 5, 20255.0I made an appointment online to meet with a client care representative to add a debit card to the volunteer organization checking account that I manage. Admittingly, I was in a grumpy mood from something not bank related. Cristina Fernandez, the Relationship Banker who assisted me, completely transformed my mood into a satisfying joy that I did not anticipate. She is a high energy, positive and problem solving individual whose quick wit, and "Can Do" approach made my dreaded chore - actually fun! She went out of her way to make sure my PIN was set up properly with my own selected pin. She insisted I use her phone behind her desk to set the number. When I was done, I had a deposit to make and while doing that, I watched her assist a walk-in couple without an appointment. She not only met their needs in a couple of minutes, but left them smiling as well as me. She is a dynamo of a banker and I would recommend this branch bank because of her charisma and attitude.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open from 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM on Friday, 9:00 AM to 12:00 PM on Saturday, and closed on Sunday.
When is the drive-through service at Truist available?
The drive-through is open 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM on Friday, and 9:00 AM to 12:00 PM on Saturday. It is closed on Sunday.
What banking products does Truist offer?
Truist offers products including Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
How can I open a new account at Truist?
You can open an account online, visit a branch during business hours, or call 844-4TRUIST. Note that CDs can only be opened in-branch.
How do I activate my Truist debit card?
Activate your Truist debit card online to start making digital and in-person purchases linked to your checking account.
What services does Truist provide besides traditional banking?
Truist offers services such as deposit transactions, direct retail loans, mortgage loans, insurance, investment services, treasury, trust services by appointment, business loans, foreign currency exchange, and more.
Are there any nearby restaurants I can visit before or after my appointment at Truist?
Yes, nearby options include Smokey Bones Bar & Fire Grill for barbecue, The Wing Experience for chicken wings and sandwiches, Taco Bell for fast Mexican food, Krispy Kreme for doughnuts, and Village Inn for American breakfast and brunch.
Can I stop by any nearby stores or shops when visiting Truist?
Yes, nearby shops include Sears department store, Bath & Body Works for beauty products, Nordstrom Rack for clothing and shoes, Lands' End clothing store, and The Vitamin Shoppe for vitamins and supplements.
What nearby medical or health services are close to Truist?
Nearby health services include ChiroSolutions Center (chiropractor and weight loss), Lifeline Home Care, Smile By Design dental clinic, and Southwest Pharmacy for prescriptions.
How can I make an appointment to visit Truist?
You can schedule an appointment online via Truist's reservation URL to meet with a representative at your convenience.