Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
30 reviews
5 stars
12
4 stars
1
3 stars
1
2 stars0
1 star
16
- ACAmy ChastainNov 14, 20255.0Significantly better customer service than the AWFUL Town Center location. If I must visit a Truist branch going forward it will be here. The Pembroke one? NEVER AGAIN!!!
- SSStacey SinkOct 16, 20251.0If I could give this bank a review with negative stars, I would do so. I called the loan department regarding my auto loan to get the payoff on my loan. I was on hold for an 1 and 28 seconds. Shame on you! Being such a large financial company, you guys suck at customer service! Change your ways or they’ll be more customers leaving you. I would like to give a recommendation of Towne Bank amazing customer service and no hold times. There is always a representative that picks up the phone on the first or second ring with a live agent.
- WNWilliam NewmanSep 12, 20251.0Visited this branch today (9/12/25) and pulled into one of two drive-thru lanes. I sat there for 14 minutes before I finally tossed in the towel and drove off. I could hear the gentleman in the lane beside me complaining about how long it was taking. Not once did a teller press the mic and say they would be with me soon or ever for that matter. In my opinion, Truist (formerly SunTrust) in general has gone downhill since the merger with BB&T. We opened our account in 1987. We've seen several mergers, but this latest merger has been less than ideal. We've already moved our direct deposits elsewhere.
- KFKiara FreemanMay 3, 20251.0Customer service is HORRIBLE. After a number of years coming to this location, my experience had been positive until this year. Weeks ago, one teller in particular acted as if she couldn't find the account I was referencing, despite it being opened and established for a number of years AND seeing me. Today she lied straight to my face and closed the location early while then reassuring with another teller that the time was correct. She saw me approaching on the sidewalk, heard me call out and hurried up and shut the door. When I inform her that there was still time is when she proceed the nonsense. Even a custimer outside i spoke with looked at his watch and said it wasnt 12 p.m. Could definitely tell my presence isn't wanted here. I will gladly drive to the Lynnhaven location any time that I don't need to deal with these individuals.
- KCKendall CalvertNov 18, 20191.0Based on my personal experience today I would not recommend doing business with this branch. The manager was rude, condescending, and did not listen. I wish I had looked at the other poor reviews of this branch before coming in. I wish I could have given a zero for customer service but I cant.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Virginia Beach?
The Truist drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I open a checking or savings account at Truist online?
Yes, you can open checking and savings accounts online at Truist. Note that Certificates of Deposit (CDs) can only be opened at a branch.
How can I activate my Truist debit card?
You can activate your Truist debit card online to start making purchases and payments using funds from your checking account.
What services does Truist offer at the Virginia Beach location?
Truist offers services including deposit transactions, credit and business loans, mortgage loans, insurance services, investment and treasury services, trust services by appointment, and foreign currency exchange.
What are the main business hours for Truist in Virginia Beach?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
Where is the Truist branch located in Virginia Beach?
The Truist branch is located at 3334 Virginia Beach Blvd, Virginia Beach, VA 23452, USA.
Are there places to eat near the Truist branch where I could grab a meal?
Yes, near the Truist branch, you can find Hardee's, a fast food and burger restaurant, as well as Gourmet Take Away, an American restaurant, ideal for grabbing a meal before or after your banking visit.
Which gas stations or convenience stores are close to Truist in Virginia Beach?
Kroger Fuel Center, offering fuel, candy, and convenience store items, is located near the Truist branch, making it convenient to fuel up or grab essentials during your visit.
Are there public transportation options or car rental services near Truist?
Yes, near Truist you have Avis Car Rental and Budget Car Rental agencies, which can be helpful if you are looking for transportation options during your banking visit.
Does Truist offer support for small business banking and loans?
Yes, Truist provides small business banking services including business loans and commercial banking to support your business financial needs.