Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
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- ALAdriene LigginsAug 18, 20251.0Truist is the worst! As a new member I am not satisfied at all. My job paid me with a paper check because for some reason my direct deposit has not kicked in yet. I go to Truist to deposit most of my check but get some in cash to hold me over until my check clears because it was late Friday when I went to the bank. I get there after work and am told I can’t get cash, I have to deposit the whole thing. Now when I first opened the account they let me get cash with my 1st check I deposited because they knew it would be awhile before I got my card. But this time they wouldn’t allow me to. I was then told if I deposited my check it would clear Saturday. Next thing you know the teller tells me well it’s not working in your favor. They are putting a 7 business day hold on my check because it’s a new account. I need to find another bank ASAP if this is how Truist treats their new members. Already waited 2 weeks to get the check, now have to wait until I’m ready to get paid again to have access to my own money. I have bills to pay. 😡
- CHChrissy HodgesAug 15, 20251.0The employees of Truist Bank on Bridge Rd. are not knowledgeable nor friendly. My husband needed a copy of payoff for his vehicle that he had a loan from there. First they had the wrong address. We moved to our house 6 years ago. My husband got a loan from them 3 years ago. The woman proceeded to tell him that he needed to let them know that our address changed. He said I got the loan here. Shouldn’t that be in your system. Besides that we get mail from truist every month for the past 3 years. He said I have the address on my drivers license. She said sir most people don’t change their address at DMV. I sure miss the friendly women who used to work there
- SSShirleyMay 8, 20251.0I went to this bank to do a simple transaction. This was the most awful experience I have ever experienced at a bank. They messed up during the transaction and then tried to say the system messed up and put it on other things. It was their fault even when it was verified it was their fault. I was very offended by the people at this bank. They were not knowledgeable about what they were supposed to do and unprofessional. They made the mistake, they should have owned up to the mistake. They are not perfect, if they were, they wouldn't be on this earth .
- EOEugene ObengJul 12, 20244.0Nice bank in Suffolk Virginia never had a negative experience with this place went here in 2011
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular branch hours of operation?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What are the drive-through window hours at Truist?
The drive-through window operates Monday, Tuesday, Thursday from 9:00 AM to 5:00 PM, Wednesday from 9:30 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sunday.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone by calling 844-4TRUIST (844-487-8487) during specified hours.
Do I need a debit card and checks to use a checking account at Truist?
Checking accounts allow you to use a debit card, write checks, make purchases, send money digitally, and deposit cash or checks. Savings accounts are mainly used to save money for goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online, enabling you to make digital and in-person purchases using your checking account.
What products and services does Truist offer?
Truist offers checking and savings accounts, commercial banking, credit cards, loans, mortgage services, online and mobile banking, small business banking, and wealth management.
Where is Truist located?
Truist is located at 3131 Bridge Rd, RTE 17, Suffolk, VA 23435, United States.
Are there pet grooming services near Truist?
Yes, Le Paw Royale Pet Grooming and Rub A Dub Dog Care are nearby pet groomers where you can get pet grooming services before or after your visit to Truist.
What dining options are near Truist?
Hong Kong Restaurant, a Chinese and Asian restaurant, is nearby. You might enjoy a meal there before or after your visit to Truist.
Are there any shopping centers close to Truist?
Yes, Bennetts Creek Shopping Center is nearby, providing a variety of shopping options to explore in conjunction with your visit to Truist.