Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
33 reviews
5 stars
11
4 stars0
3 stars0
2 stars
2
1 star
20
- LMLili MoussaviApr 5, 20241.0Horrible customer service. I closed my account here and requested my remaining balance to be mailed to me. I never received the check and when I requested them to void it and send me another one, they gave me a hard time. This is absolutely awful service.
- LSLaura SampliniFeb 24, 20231.0Horrible customer service, I just went to cash and deposit my check and when I got home and checked my account there was no money, only to realize the dumb teller deposited to someone else’s account.
- RARoda AMay 25, 20222.0Not helpful
- SPStephen PetranekFeb 11, 20221.0The merger of Sun Trust into BB&T is shockingly not functional. These days it's almost impossible to find a branch at which a Sun Trust customer can make an ATM deposit after hours. The awkwardness of staff when a Sun Trust client enters a BB&T branch to do business as they have been told they can do is sad if not irritating. From my observation, good old Sun Trust is being consumed by a distracted BB&T monster called Truist, which is ironic because the new name is obviously based on "trust," and that's one thing I've lost when it comes to this combination.
- RHRicky HernandezJan 18, 20221.0The only person that I could say that actually does her job in this an amazing person and has people skills it's only the manager everyone else have horrible people skill no customer service doesn't take responsibility as a company when something goes wrong and unfortunately mainly are the tellers that give a horrible experience
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular banking hours at Truist in Sterling, VA?
Truist in Sterling is open Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM. It is closed on Sundays.
What are the hours for the drive-through service at Truist?
The drive-through at Truist operates Monday through Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone at 844-4TRUIST (844-487-8487) Monday through Friday, 8 AM to 8 PM, and Saturday, 8 AM to 5 PM.
How do I activate my debit card from Truist?
You can activate your Truist debit card online to start making purchases and payments using your checking account.
What types of accounts does Truist offer for managing money?
Truist offers checking accounts for daily transactions and savings accounts to help you save for goals or emergencies.
What services does Truist provide at the Sterling location?
Services include deposit transactions, loans, credit cards, mortgage loans, insurance, investment, treasury, trust, business loans, night depository service, and foreign currency exchange among others.
What products are available at Truist in Sterling?
Products include checking, commercial and credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management.
Are there nearby places to grab a coffee or snack when visiting Truist in Sterling?
Yes, Starbucks is nearby for coffee and snacks, and Wendy's is a nearby fast-food restaurant, convenient for a quick bite before or after your visit to Truist.
What nearby stores can I visit for shopping around Truist in Sterling?
You can visit Mattress Firm and Regency Furniture for furniture needs, Michaels Stores for arts and crafts, Office Depot for printing services, and Dollar Tree or Five Below for discount shopping, all close to Truist.
Are there convenient gas stations near Truist in Sterling?
Yes, Exxon & Mobil Stations and On The Run gas stations are nearby, making it easy to fuel your vehicle during your visit to Truist.