Capital One Bank

1.8
49 reviews

About

BankATMBusiness Banking ServiceSavings and Loan AssociationOnline BankingMoney Transfer Service
Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

Location

Capital One Bank
21700 Towncenter Plz, Sterling, VA
20164, United States

Hours

Reviews

1.8
49 reviews
5 stars
9
4 stars
0
3 stars
1
2 stars
3
1 star
36
  • JY
    Jeanine Yabut
    Sep 14, 2025
    1.0
    This is the branch where people hack, scam, steal on people ‘s debit card to withdraw on ATM without their knowledge. You should check your video cameras so you can see doubtful transactions and perpetrators. I will give it a zero as well if there is such!
  • BL
    Brad Lee
    Jul 24, 2021
    1.0
    I’m not sure if it’s this branch or just Capital One but the workers are poorly trained. They smile and have a willing attitude but unable to function. If you ask for assistance they tell you to do it online. We tried to set up a joint account and had cash in hand for a deposit and they were unwilling to help. Perhaps they don’t know how to set up accounts. Instant of coming here, go to a credit union. This place doesn’t want you business.
  • SL
    Shan Lin
    Jul 9, 2021
    1.0
    Today I went to this location to open a teen checking account. After a long standing in the lobby, a lady came and I told her my intend. She said "you can open online", and I said "can I open here since I am already here". She hesitated a bit and said "since your daughter is not with you, you cannot open an account without her." But I am a parent and teen account is a minor account, I sure can do on behalf of her. The lady lied.
  • MM
    M M
    May 3, 2018
    1.0
    Customer service UJWALA so rude and unrespect they are gone lose so much customers.

Frequently Asked Questions About Capital One Bank

What are the regular branch hours for Capital One Bank in Sterling, VA?

The branch is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.

When can I use the drive-through services at Capital One Bank?

Drive-through services are available Monday to Friday from 9:00 AM to 5:00 PM, and on Saturdays from 9:00 AM to 12:00 PM. The drive-through is closed on Sundays.