Truist

Reviews

• MM

  Me4u2c293

  Nov 18, 2024
  2.0
  No callback when scheduled an appointment, can't send money internally, and phone reps are hard to understand. My 1st month with Truist (a bank) and I most definitely see why people stick to credit unions. This was a horrible experience.
• NA

  Norma Aparicio

  Jun 30, 2022
  4.0
  My 4-star review is for Diana (unfortunately, I didn’t catch her last name.) Diana is the branch manager at this location. I had moved from Stafford to Fairfax and my tax return check had been sent to my BB&T account, the bank had only my previous address listed in their system so they sent the check to that address. I called the Stafford branch very early in the morning and a few days prior to speaking with Diana, I spoke with a male rep that sounded dismissive and didn’t seem to have patience to deal with my problem. I was feeling frustrated having to deal with the IRS as they had me go back and forth between the bank and the IRS until I finally called again spoke with Diana, she was very courteous, professional and she actually listened to my situation. Same day she called me back saying she had information as to where the check had been sent and helped resolve the issue. Diana went above and beyond to assist me in this matter. I am so very grateful for Diana, someone who actually listens to their clients/customers and helps. Thank you, Diana!
• TH

  Trish Hall

  Sep 10, 2021
  1.0
  On Sept 10 ~10am we came to this location to open a new account as we recently moved to the Stafford area. 4 women were working, 1 teller, 1 at the drive through, one helping another customer, and one in an office who walked through the waiting area several times while we waited. No one greeted us. No one asked if we had been assisted. No one said a word. And elderly customer came in and asked my husband who he was waiting for. He said that he wasn't waiting for anyone in particular and that he was there to open a new account. The customer said "oh, you need to talk to her (pointing an associate) and she is gonna be a while". Still, none of the bank employees even acknowledged us. Waited a bit longer and gave up. No one spoke a word to us as we left. The lack of service and frankly, rudeness, made the decision to not open what would ultimately have been 5 accounts (IRA, money market, business checking, and 2 personal checking) with this bank easy.
• FF

  Fruitloop &Friends

  Mar 26, 2020
  1.0
  Had overdraft of less than 2 dollars and they would not forgive me and credit the outlandish overdraft fee. Yes, I opted to have them cover overdrafts but come on. It wasn’t on purpose, and if they had not charged me a $5 monthly fee to pay them to allow me to have a checking account with them, the account would not have gone negative.
• TK

  Thomas Kemper

  Jul 1, 2017
  3.0
  Originally posted a 1 star review, now They have got a few new people working there that has made this branch run smoother. Hope I'll be back to leave a 5 star review next year.

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