Wells Fargo Bank

Reviews

• OM

  Omar Merzazada

  Nov 13, 2025
  5.0
  🙏😊🙏
• JL

  Jessica Liu

  Aug 8, 2025
  5.0
  Andres helped me with my account needs, and I didn’t have any wait time. Andres was professional and friendly, and got everything done efficiently and made sure everything was taken care of. Thank you, Andres!
• YS

  Y S

  Dec 13, 2024
  4.0
  My recent experience with Wells Fargo has been a rollercoaster, marked by contrasting levels of professionalism and kindness. Unfortunately, my initial visit to the 5703 Burke Centre Parkway branch was marred by an extremely rude and unprofessional employee named Joanne. I was there to close my late mother's account—a deeply emotional task—and her behavior made an already difficult day even worse. Joanne handled the situation with complete disregard for empathy or professionalism. Her attitude was dismissive, and her actions were unacceptable for someone in a customer-facing role. This behavior is not what I expect from Wells Fargo, a company I’ve trusted for years. I sincerely hope Wells Fargo investigates her actions, as there’s no place for such callousness in any branch. After that disheartening experience, I was referred to the Springfield branch, where I had an entirely different experience—one that restored my faith in the company. I was assisted by Afomia and Souad, both of whom were incredibly kind and professional. Souad, who was in her first week at the branch, handled the account closure process with grace and patience, even though it took over an hour. She was meticulous and showed genuine care throughout the process. Afomia was equally wonderful, supporting Souad along the way and even apologizing for the treatment I received from Joanne at the Burke branch. She introduced me to the branch manager, Sopa, who was also warm, understanding, and helpful. The team at Springfield went above and beyond to turn around what had been an awful morning, showing compassion and professionalism during a very emotional time. I am incredibly grateful to Afomia, Souad, and Sopa for their efforts to make things right. They exemplify the kind of service and care that Wells Fargo customers should always expect. To those considering visiting the Burke location: proceed with caution. My experience with Joanne was shocking, and I hope Wells Fargo takes appropriate action to ensure no one else has to endure similar treatment. Thankfully, the Springfield branch demonstrated what great customer service should look like, and I cannot thank them enough for their kindness.
• LO

  luis otero

  Jan 11, 2024
  1.0
  Our banker opening our account was fantastic and did his job superbly. Unfortunately another employee (lady) stormed in and rudely interrupted our conversation. She put him in the spot in front of us regarding an issue and I thought it was extremely unprofessional. She could have waited for us to leave to bring up her concerns.

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