First Citizens Bank

3.2
13 reviews
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Business Details

222 E. Atlantic Street, South Hill, VA
23970, United States
(434) 447-3164
https://locations.firstcitizens.com/va/south-hill/222-e.-atlantic-street

About

Bank
First Citizens BancShares, Inc. (NASDAQ: FCNCA), a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500TM, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of branches and offices nationwide; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; personalized service and resources to help grow and manage wealth; and a nationwide direct bank. Discover more at firstcitizens.com.

Location

First Citizens Bank
222 E. Atlantic Street, South Hill, VA
23970, United States

Hours

Reviews

3.2
13 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 star
6
  • MS
    Mary Stavitzski
    Jun 17, 2025
    1.0
    Can't blame all the employees, but I will never bank here after feeling I was being interrogated. I told her and I walked out! The better approach is tell someone what you offer in banking,not all the damn questions you asked,that was none of your business. Too many choices in this area. First Citizen Bank, South Hill will not be one of them.
  • JG
    J Greenly
    Apr 25, 2025
    5.0
    We love FCB in South Hill, Va. They have always provided us with friendly service no matter what our requirements may be. From lost debit cards, to creating student accounts and moving funds. They take their time to listen and to assist. Thank you Management and staff at FCB in South Hill❤️
  • KK
    kakabuggie
    Feb 5, 2024
    1.0
    Not understanding the digital. Why have it, if it takes so long for them to take the money out of your account and show up a week later!!!! Pay a bill on Monday and it shows on app over a week LATER!!!!! I called the Branch and spoke to a manager about it and I was dismissed. As if she had better things to do then to answer the questions of a customer.
  • BW
    Brookie Wins
    Dec 14, 2022
    1.0
    Absolutely disrespectful and rude. They are not nice at all and had terrible service. I had a check that had gotten ripped by the zipper that I was trying to cash. If course I would of been less angry if she had went and checked to see. instead she noticed one of the twos on the top looked funky but it clearly had a tail and a line in the middle. I asked her if she would ask if it would still be possible. But of course not. She completely refused letting me cash the check without even bothering to try and help me. The lady was mocking the entire time and she acted uninterested. I refuse to ever go into that bank again. I went to Benchmark and they were very kind. They cashed my check, they said nothing about the number on top, and had super nice service there. They helped as much as they could. First Citizens employees need a better customer service attitude because I am very much angry at the service I recieve today and I will make sure to tell others to not go there as well.
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Frequently Asked Questions About First Citizens Bank

What are the regular business hours for First Citizens Bank in South Hill?

The bank is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

When is the drive-through service available at First Citizens Bank in South Hill?

The drive-through is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.