Wells Fargo Bank

Reviews

• RE

  Richard Evans

  Oct 7, 2025
  1.0
  Nothing is good about this bank. I wanted to use their foreign currency exchange services but I had to have an account. I tried to open an account at the branch but was told I needed an appointment with a banker. They made an immediate appointment and I waited less than 5 minutes but was then told it would take 45 minutes to an hour to open the account. I declined, left and opened the account on line. Their minimum balance to avoid service charges is $1,500.00 that's ridiculous, but I went to the bank, deposited $2,000.00, and scraped a wheel on my car leaving the drive thru lane. 😑 I was unable to use the currency services on the Wells Fargo app as I was promised so I went back to the bank and asked for assistance. No one was able to help me so I left my phone number and waited about a week for a return phone call. No one called so I went to Pinnacle Financial Partners and received the foreign currency exchange services that I needed. I then returned to Wells Fargo, withdrew my $2,000.00, and asked them to close my account. They said they didn't have the authority to do that. Again, they offered to make an appointment with a "banker" or said I could call. I was driving a different car and scraped the wheel again leaving the drive thru. 😠 The branch NEVER answers their phone. The ringers are turned off! I called the 800 number and spent about an hour but was able to get a promise to have the account closed. 2 days later it was closed. I would give them zero stars if Google would allow it. * Follow-up to Becky (I expect she is AI) below. I've already provided all the information that you requested in this detailed review. If you want to forward it to yourself, knock yourself out. Regardless, I'm never banking at Wells Fargo again. If you will note, the majority of the reviews for this branch and for Wells Fargo are one star and all of them are replied to by someone from Wells Fargo asking for further action on the part of the reviewer. Never offering further action on the part of the bank. smh
• CG

  Cynthia Goldstein

  Aug 1, 2025
  1.0
  Difficult to bank at this branch. Tellers pleasant but managers are difficult to in helping when there is an issue which they often create.
• SB

  Shaquana Bonds

  Jun 5, 2025
  5.0
  Sierra Patterson was very warm and welcoming this morning at the Electric Rd. location. She was very kind and helpful.
• TH

  The Orchestra On The Hill

  Apr 22, 2024
  1.0
  This is the worst bank I ever did business with. Warning, if your debit card is stolen and someone makes a charge on it, the bank WILL NOT stand by your claim no matter what evidence you have and charge you!!
• SF

  Sarah Fuller

  Jan 5, 2022
  2.0
  Realizing that there is currently a “staffing issue”, I still have a problem with the tellers have to table all the customers in the lobby with no support from the suits in the glass offices. I went today to to access my safety deposit box and stood in line with three others while two tellers were helping customers. One of these costumes left and the senior tellers had to halo the other with a fraud case for a customer I get that. They were doing their jobs. What bothers me as a past banker, are the people sitting in their glass cubes not noticing what is taking place in the lobby. If the tellers are slammed and customers are waiting, I feel they should step up and be of assistance. Common curiosity, great customer service. I tried calling the branch manager, but no one answered the phone. Perhaps it’s time to hire a receptionist as well . No suit is too big to step out of their cube to help.

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