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About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
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- JRJW RhodayOct 1, 20251.0I have just opened a bank account here and deposited $500. Just moving to the Roanoke area, starting a new job, a new apartment etc. so it’s a pretty stressful situation. I went to the Franklin rd. Truist to withdraw $100 because my debit card hasn’t came in the mail yet. My available account balance was $500 yet the bank teller refused to let me withdraw money trying to claim the money hasn’t posted yet. I know without a doubt it was because I had just gotten off work and I work for an electrical/plumbing contractor and it’s dirty work sometimes and you could tell it had been sort of a messy day. It shouldn’t matter. I work hard for my money, I have 6 kids to take care of and it’s hard enough moving to a new area and working a full time job and trying to do the right thing and make ends meet on a day to day basis without a bank teller judging you and refusing to give you your own money when you need it. I went about 5 miles down the road to another Truist branch and they allowed me to withdraw my money immediately with no hassle. I don’t want to judge or condemn anyone trying to do their job but I had my ID and all the necessary documentation and there was no reason to deny me my own money. I hope the teller there in downtown will see the error of her ways and stop judging the working man just because he may be rough looking from a hard days work. I’m not mad at her it’s just frustrating. If this is how Truist treats their patrons I may be switching banks. I need to know the people I’m trusting with my money have my best interests at heart and are truly trying to help me. It seems like maybe they forget who’s who in this equation. Anyway, It may not seem like a big deal but I have enough to worry about and don’t need someone refusing me my own money.
- MMmelindaNov 11, 20231.0Pitiful
- RMRd MooreOct 16, 20231.0Run the other way fast
- RDrandall damonJan 15, 20231.0Truist in general has forgotten that their primary role for the Majority of their customers, is to provide a service. Instead, they attempt to control how, and when you are able to access your own money by placing daily limits on debit cards, which many times they refuse to modify, evert after you go thru the difficult process of actually getting to speak to a human. Go find another bank, almost any other bank would be preferable, but particularly one that focuses on the individual... Not one that seems to believe their own BS of "Building better communities"
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist in Roanoke Downtown?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Is there a drive-through service available at Truist Roanoke Downtown?
No, drive-through services are closed every day for this Truist location.
What types of accounts can I open at Truist?
You can open checking and savings accounts to suit your needs. Checking accounts are for daily transactions, while savings accounts help you save towards goals or emergency funds.
How can I open a new account with Truist?
You can open an account online, by visiting a branch during business hours, or by phone at 844-4TRUIST (844-487-8487). CDs can only be opened at a branch.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments from your checking account.
Does Truist Roanoke Downtown offer appointment scheduling?
Yes, you can schedule an appointment online through their reservation URL.
Where can I find a Truist ATM near the Roanoke Downtown branch?
There is a Truist ATM located nearby, ideal for after-hours cash withdrawals or deposits when the branch is closed.
What nearby places can I visit around Truist Roanoke Downtown for dining?
Nearby dining options include Ursula’s Cafe, Western Sizzlin steakhouse, and MiBr cafe and bar, perfect for grabbing a meal or coffee before or after your bank visit.
Are there entertainment or cultural venues near Truist Roanoke Downtown?
Yes, you can visit First Fridays at Five, a community music venue, or check out historic sites like The Boxley Building and the Fire Station No 1 during your visit.
How can nearby professional services like Aerotek or legal offices benefit me when visiting Truist?
Nearby employment agencies like Aerotek and law firms such as Gentry Locke Attorneys offer convenient access to professional and legal services if you need assistance related to your banking or business needs.