Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.7
23 reviews
5 stars
9
4 stars
1
3 stars0
2 stars
1
1 star
12
- MLMichele St LouisOct 29, 20255.0Kind and professional service always from all of the ladies at the counter. They were able to help me through financial uncertainty and help me be in a better place. If you’re looking for great customer service I highly recommend this particular Truist bank.
- ZPZach PageSep 19, 20255.0This is my favorite branch, usually I have issues with Truist corporate but everybody here is extremely nice and sweet when you go in.
- KHKG HDDec 28, 20221.0I've tried to report suspicious activity on my debit card for three days now to no avail. Their toll free number doesn't recognize voice or push prompts and the local branches phone number transfers the call directly into a voice mail. Strangely enough, this is the third time in as many months that fraudulent activity has occurred on my debit card. This is ridiculous! So, as a result of this nightmare, I'm closing my account and opening one with a reputable bank.
- EDElizabeth DoolittleMay 17, 20221.0Dealing with Truist is the worst banking experience I have every had. Now you can not even call and talk to someone at the local branch without first setting an appointment. Today they charge my savings account $500 for something called Forced Pay Debit Memo Rec offset. Does anyone know what that is?
- RARick AshwellJul 20, 20181.0I have been trying to settle an estate for my spouses father, he had little to no assets at the time of this death. Suntrust happened to be a bank he had an account with. On our initial visit they wanted the Death Certificate, right to execute the estate etc, all of which we had, he had a whopping balance of 34.00 left in his account they cut a check and it had 2 parts that look identical, we somehow misplaced the REAL check and when we tried to pay the funeral home on the bill we found it wasn't a check at all but what they refer to as our copy, the document looks exactly like a check it states at the top it is an Official Check, at the bottom it states this is not a Check Non-negotiable, although it states "Pay to the order of " Memo area and all other components of a real check. When we contacted them they refused to void the misplaced/lost REAL check and said we had to wait 10 days, the funeral home must prepare a notarized document stating they didn't get the check, or appear in person at the bank, all this for 34.00. All they state is this is their policy with no regard for the customer, they are essentially holding 34.00 of a dead mans money and refuse to return it to his heir unless we play by their rules and jump their hoops. I would avoid this bank like the plaque if they get any of your money good luck getting it back unless you play their game. I am reporting them to the BBB and considering filing a small claims case against them. BEWARE of SUNTRUST.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The Truist branch is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
When is the Truist drive-through available?
The drive-through at Truist operates Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone. Note that CDs can only be opened in branch. Online applicants will receive debit cards and checks by mail or can visit a branch for a temporary debit card.
How do I activate my Truist debit card?
Activate your debit card online to start making digital and in-person purchases using your checking account funds.
What types of bank accounts does Truist offer?
Truist offers checking and savings accounts, among other financial products such as loans, credit cards, mortgages, and small business banking options.
Is there wheelchair accessible entrance available at Truist?
Yes, the Truist branch has a wheelchair accessible entrance.
Where can I find nearby ATMs around Truist on Orange Avenue?
Nearby ATMs include Truist ATM, BB&T ATM, LibertyX Bitcoin ATM, and Bitcoin Depot Bitcoin ATM, providing convenient locations for your cash needs around the branch.
What dining options are near Truist on Orange Avenue?
Nearby dining includes El Rodeo (Mexican restaurant and bar), Tacos Los Toros Orange Avenue, Bratcher's Ice Cream Parlor, Pho Saigon (Vietnamese restaurant), Las Tapatias Tacos Express, Lago Pizza Roanoke VA (Italian), Los Amigos Bar & Grill - Roanoke, Dunkin', and Bravo's Sports Bar.
What nearby services can help with automotive or fitness needs near Truist?
For automotive services, Craft Collision Center is nearby. For fitness, Anytime Fitness gym is available close to the Truist location.
Are there places near Truist where I can buy electronics or get phone services?
Yes, Verizon Authorized Retailer - Wireless Zone and Wireless Zone, Verizon Authorized Retailer are nearby locations where you can purchase electronics and mobile phone services.