Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
24 reviews
5 stars
12
4 stars0
3 stars
2
2 stars0
1 star
10
- EKEmily KSep 25, 20251.0I use Ally bank which does not have a physical location. I have always been able to make a withdrawal at any bank and pay the fee (which Ally reimburses me). Today I was told that I cannot in fact withdraw money and if I use one of their ATMs they would "try" to give me change from 20s to 100s. The older lady helped me and she was extremely rude, huffing/sighing at me. All I did was smile say thanks and leave. I am actually confused if this is a bank?Good luck coming here! There's a Bank of America across the street. A machine, an ATM did the work. ....lol
- MPMallorie PeaceApr 5, 20251.0The staff here are not very good at customer service making my experience here unpleasant.
- DTDaddy Of TwoJun 7, 20241.0I've been to 4 different ones everyone of them only has 2 employees an it takes no less than 20 minutes to cash a check...
- RDRachel DavisNov 29, 20223.0Some blonde lady sitting at the teller desk pretending she doesn’t work here.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist on weekdays?
The drive-through at Truist is open from 9:00 AM to 5:00 PM Monday through Thursday, and from 9:00 AM to 6:00 PM on Friday.
Is Truist open on Sundays?
Truist is closed on Sundays.
What services does Truist offer?
Truist offers services including deposit transactions, loans, credit cards, business loans, mortgage loans, insurance services, investment services, treasury services, trust services by appointment, international and retail wire transfers, leasing, cash management, and foreign currency exchange.
What products are available at Truist?
Truist provides products such as checking accounts, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management.
How can I open a new account with Truist?
You can open a new account with Truist online, by visiting a branch, or by phone. Note that Truist CDs can only be opened at a branch. Opening online allows you to start right away, but debit cards and checks arrive by mail unless you visit a branch to get a temporary debit card immediately.
How do I activate my Truist debit card?
You need to activate your Truist debit card online before you can use it for digital purchases and in-person payments.
Where is Truist located?
Truist is located at 1300 E Parham Rd, Richmond, VA 23228, in Henrico County.
Are there any nearby restaurants I can visit before or after my appointment at Truist?
Yes, nearby restaurants include My Mama's Kitchen, a Chinese and fast food restaurant, Frida's, a Mexican and Latin American restaurant, McDonald's, a fast food burger restaurant, and Subway, a sandwich shop.
What nearby financial services are available close to Truist?
Close to Truist, you will find BB&T Mortgage for mortgage lending, Bank of America ATM for banking services, Coinme for currency exchange and ATMs, and Western Union for money transfer services.
Are there any nearby amenities for personal care and fitness near Truist?
Yes, near Truist you can find beauty and spa services including Alexandra Rose Beauty, Braids By Kiana hair salon, and Ritz Nails. For fitness, New Fitness For Ladies offers gym and recreational activities.