Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
16 reviews
5 stars
5
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1
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1 star
7
- JWJustin WestbrookAug 21, 20251.0Worst decision of the past two years of my life was to try out the bank one block away from my new shop. These crooks are the new Wells Fargo. The manager came to my business and sold me 4 accounts and setup my accounts online. One of the accounts he did a 12,000 balance transfer but never added the account to my screen and then got my mailing address wrong. My credit is RUINED now because I was 2 months late on an account I didn’t even know existed… and we are talking about a $200 per month payment - less then I spend when going out to eat!!! He even admitted the address was wrong and his superiors wouldn’t do a thing but write a letter. And get this- they eliminated my 0% because I was late due to their error. If you are seeing this and have a similar story please reach out. Their behavior seems RIPE for class action
- BBBarrett BrogdonOct 9, 20241.0The representative at this location told me she couldn’t help me and to call the number on the back of the card. I said I didn’t have a card because the money was in CDs. BTW, branches deal with CDs. So I went home and looked up Truist customer service and called. Customer service said that they couldn’t help and that I had to go to a branch because the branch handles CDs. I explained that I just returned from this branch and the branch couldn’t help me and to call. I did everything that I needed to do as far as paperwork and I should be approved and be able to get the documents without an issue. Well…she still can’t help me even though I’ve done what I need to do. Someone is supposed to call me back… I explained that I wouldn’t bank with Truist because of the run-around I am getting in spite of me doing what I need to do—months ago. I am dealing with seven different banks in my role as executor and I’ve never been treated with such disregard. The gaslighting was upsetting as well— (“I submitted my documents along with Certificate of Appointment on xx/xx/xxxx in the presence of my brother at y location” “No you didn’t.” “I did because I handed all of my requested documents to the branch manager and representative. They said that legal had to review the documents and they would call when it was reviewed and cleared. My brother received a call.” “I don’t know what you want—If your lawyers need the statements, then they can call.” “No, the lawyers shouldn’t need to call because I’ve submitted all paperwork to add me as executor on the account. I’ve been asked to by my lawyer to do so and they say that I should be able to this by myself without their intervention.” I don’t get why this branch treats patrons from a place of “No.” It’s not like I’m doing this for fun.
- RRRickySep 28, 20235.0Opened a checking account online but I wasn’t able to deposit a printed check (none of my other banks would do remote deposit either). So I went to this branch, I was expecting a tough experience because the last time I went to a Truist I went broad street and they were curt with me even though they resolved my issue. This time at Patterson I was acknowledged, while I was in line, and was informed by a teller, even though it seemed like he was open that it would be a minute as he was finishing something and the other teller was occupied with a customer. Let me just pause to say that this already exceeds 99% of any customer service anywhere. Normally employees will ignore you even if they are busy until they are ready to help you. The simple act of acknowledging your presence and that you’re a human standing in their establishment, makes the experience a million times better. After less than the full minute he asked me to wait for I was assisted. The associate/teller was pleasant, helpful, and most importantly, resolved everything very quickly for me. Thank you Truist. Your other locations could learn some from this branch. And whenever I need to go into a branch, I know which one I’ll be going to in the future.
- SSSo ScottMay 1, 20191.0This location is so out of date, the atm doesnt accept cash. The manager of this branch was only interested with pre approved offers and not interested at all on what was going on with my bank account. It was an error that they made and she couldnt fix it.
- JFJames FarleyNov 14, 20164.0excellent
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch hours for drive-through services?
The drive-through at the Truist branch located at 5707 Patterson Ave, Richmond, VA is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What services does Truist offer at this Richmond location?
Truist offers services including deposit transactions, retail and international wire transfers, business loans, mortgages, credit cards, investment and trust services, insurance, cash management, and foreign currency exchange.
How can I open a new account with Truist?
You can open a new account online, by phone at 844-4TRUIST (844-487-8487) Monday through Friday from 8 AM to 8 PM and Saturday 8 AM to 5 PM, or by visiting a branch during business hours to get a temporary debit card immediately.
Do I need a debit card and checks? What checking and savings options are available?
Checking accounts are for daily transactions like purchases and deposits, while savings accounts are mainly for saving money toward goals or emergencies. Truist offers various checking and savings options to suit your needs.
How do I activate my Truist debit card?
You can activate your Truist debit card online to start making digital purchases and in-person payments using funds from your checking account.
Where is Truist located, and how can I contact them?
Truist is located at 5707 Patterson Ave, Richmond, VA 23226. You can reach them by phone at +1 804-288-4311 or visit their website at https://www.truist.com/branch/va/richmond/23226/5707-patterson-ave.
What other banks are near Truist at 5707 Patterson Ave?
Nearby banks include Virginia Commonwealth Bank and Blue Ridge Bank, both offering ATM services, banking, and investing options, making it easy to compare services or find additional banking resources in the Westhampton area.
Are there dining options near the Truist branch?
Yes, nearby restaurants include The Grill (American and barbecue cuisine), Freckles' Restaurant, Westhampton Pastry Shop (bakery and cupcakes), Lalo's Margaritas Mexican Grill, The Wooden Spoon Cafe (tapas and wine bar), and Superstars Pizza for quick meals.
What local amenities are available close to Truist for customers' convenience?
Customers can find services like Puritan Cleaners for dry cleaning, Pump Custom Fitness for gym and recreation, various clothing and jewelry stores such as Elizabeth Gray and Gild and Ash, and gift shops like Rick's Custom Frame and Gallery nearby.
How can I book an appointment at Truist?
You can schedule an appointment online through Truist's reservation system at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment for personalized services or consultations.