Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
46 reviews
5 stars
11
4 stars
1
3 stars
4
2 stars0
1 star
30
- WHwilma heardAug 29, 20251.0Went in to correct a mistake that a teller made and was treated the most rude way. Public service should have a prerequisite quality of being able to communicate without being rude. Before I could even disclose my issue I was cut off with smart remarks. I feel this young lady should not be on the counter line. I have banked with Truist even before they were Truist. I think some customer service training is due here.
- DRDavid RyanMay 2, 20221.0Absolutely the worst branch I have ever had the displeasure of dealing with. Insanely long wait times to talk with the teller or get into my safety deposit box. Never go here. Not worth it.
- RYReview YouallSep 9, 20203.0Lady was nice and not hard to talk to but damn if i didnt sit in line for a good 20 mins with only 2 vehicles in front of me
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular opening hours for Truist bank at 7747 Midlothian Tpke, Richmond?
Truist bank is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The bank is closed on Sundays.
Does Truist provide drive-through banking services, and what are the drive-through hours?
Yes, Truist offers drive-through banking services from 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM on Friday, and 9:00 AM to 12:00 PM on Saturday. It is closed on Sunday.
What types of banking accounts does Truist offer?
Truist offers checking accounts, personal savings, small business banking accounts, and wealth management services.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone. Opening online may require waiting for your debit card and checks by mail, while branches provide a temporary debit card immediately. Phone support is available Monday through Saturday.
How do I activate my Truist debit card?
You need to activate your debit card online to start making digital and in-person payments using the funds in your checking account.
What services does Truist offer besides typical banking?
Truist provides a variety of services including deposit transactions, credit cards, business and mortgage loans, insurance, investment, treasury, trust services, foreign currency exchange, and more.
Which nearby places can I visit for dining options near Truist at Midlothian Tpke?
Nearby dining options include Chicken Fiesta, Wendy's, IHOP, and International House of Pancakes, ideal for grabbing a meal before or after visiting Truist.
What automotive services are available near Truist's Richmond branch?
Close to Truist, you can find automotive services at VA Car Care, Richmond Mitsubishi - South, Va Cars Inc, and Faith Motor Cars LLC, which offer repairs, car buying, and dealership services.
Are there convenient grocery and retail stores near Truist?
Yes, Fresh To Frozen grocery store and Dollar General discount store are nearby, convenient for shopping before or after your bank visit.
Can I schedule an appointment with Truist, and how?
Yes, you can schedule an appointment with Truist through their reservation website available online for client convenience.