Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.2
46 reviews
5 stars
11
4 stars
1
3 stars
4
2 stars0
1 star
30
- WHwilma heardAug 29, 20251.0Went in to correct a mistake that a teller made and was treated the most rude way. Public service should have a prerequisite quality of being able to communicate without being rude. Before I could even disclose my issue I was cut off with smart remarks. I feel this young lady should not be on the counter line. I have banked with Truist even before they were Truist. I think some customer service training is due here.
- AKAndrew KeidelJun 26, 20251.0being told the security deposit check i received from my apartment had an empty account so the bank took back the entire full amount which left me in the negatives and they overdrafted me for that plus 3 $5 pending charges made before it was even known the money was taken back despite the check being approved and put into my account. I asked if at least the overdraft fee could be lifted but the manager blamed me repeatedly because of my doc appt and 3 other charges, saying, and I quote, "Well YOU deposited the check" as if it would be normal to assume Truist would approve a check and give me money from a frozen/blocked/empty account and I should have assumed they would do that to me while having no protections for me in place. Despite a truist represenative on the phone (after bank hours) from the night before PROMISING me I would not be overdrafted, feed, flagged, or otherwise penalized for this. They lie, go back on their word, insult you, blame their bs on you, do nothing to protect you, and then punish you after doing all of that. The worst company. I will be leaving truist permanently and never going back as soon as I get all of this sorted out ON MY OWN because Truist does not care about, nor will it help their customers, and will instead insult you and lie to you at every opportunity given.
- FSFATCAKES SmithJun 20, 20255.0Kim and Monica the best very patient and professional always smiling even when the lines are very long they never show signs of overwhelmed highly recommend going when they are there they get the line down and care about the customers
- RHRobyn HarrisJan 5, 20225.0Never had a problem @ this Location. Always a pleasure to take care of my Banking needs. Excellent Customer Service.
- AMAndrew McrNov 13, 20185.0Nice and friendly staff
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular opening hours for Truist bank at 7747 Midlothian Tpke, Richmond?
Truist bank is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The bank is closed on Sundays.
Does Truist provide drive-through banking services, and what are the drive-through hours?
Yes, Truist offers drive-through banking services from 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM on Friday, and 9:00 AM to 12:00 PM on Saturday. It is closed on Sunday.
What types of banking accounts does Truist offer?
Truist offers checking accounts, personal savings, small business banking accounts, and wealth management services.
How can I open a new account with Truist?
You can open a new account online, by visiting a branch during business hours, or by phone. Opening online may require waiting for your debit card and checks by mail, while branches provide a temporary debit card immediately. Phone support is available Monday through Saturday.
How do I activate my Truist debit card?
You need to activate your debit card online to start making digital and in-person payments using the funds in your checking account.
What services does Truist offer besides typical banking?
Truist provides a variety of services including deposit transactions, credit cards, business and mortgage loans, insurance, investment, treasury, trust services, foreign currency exchange, and more.
Which nearby places can I visit for dining options near Truist at Midlothian Tpke?
Nearby dining options include Chicken Fiesta, Wendy's, IHOP, and International House of Pancakes, ideal for grabbing a meal before or after visiting Truist.
What automotive services are available near Truist's Richmond branch?
Close to Truist, you can find automotive services at VA Car Care, Richmond Mitsubishi - South, Va Cars Inc, and Faith Motor Cars LLC, which offer repairs, car buying, and dealership services.
Are there convenient grocery and retail stores near Truist?
Yes, Fresh To Frozen grocery store and Dollar General discount store are nearby, convenient for shopping before or after your bank visit.
Can I schedule an appointment with Truist, and how?
Yes, you can schedule an appointment with Truist through their reservation website available online for client convenience.