Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
24 reviews
5 stars
4
4 stars
2
3 stars0
2 stars
4
1 star
14
- JTJason ThomasNov 5, 20251.0Absolutely the SLOWEST drive through I’ve ever experienced at any bank, ever.
- MRMaid Crew House Cleaning of RichmondOct 25, 20251.0This branch is a joke! Truist's Regional Management needs to take action to replace these people. Branch Mngmnt are blatanty, in-your-face LAZY. What does regional management say to their branch mngmt refusing to service customers by shuttering their drive-thru window & lobby ahead of closing time just so they can leave the bldg at EXACTLY 5pm. They act as if they're doing you a favor by doing their job. When the window is open, and there's no one other than you in the drive-through or inside, you're left waiting several minutes for someone to attend to you as they try to pretend you're not there. Can't tell you how many times we've been told to "you're free use the ATM". Unless changes are made, Truist is going to lose a client of 15 years. (Note: a bad review is not provided unless there are REPEAT offenses - this poor review is not because of just one bad experience.... its the outcome of multiple bad experiences by a long-term business client.)
- JRJames ReynoldsOct 24, 20252.0Not sure what is going on with this branch… well I am pretty sure but I will leave people to read between the lines. This is now the 4th time I have been to this branch on a Friday to make a deposit and each time it is between 4:30 to 4:50(I understand they close at 5 but I work until 4:30). All of the windows say closed and when you try to go in the door it is either locked or someone tells you they are having “technical difficulties”. Then the staff is right out of the door at 5 to go home. Again read between the lines. I will keep coming here for convenience which is why I have a 2 instead of a 1.
- MMMoSep 10, 20251.0This branch is incompetent. Cannot deposit in correct accounts to save their life.
- FPFenil PatelMay 12, 20171.0I didn't get what I wanted or expected though Angie Blant helped me but Roth doesn't know anything. Seriously I don't like their service. This guy takes you first to open an account but then doesn't even respond u back. Provided all documents but couldn't make it.feel like been rejected.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through service at Truist is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
How can I open a new bank account at Truist?
You can open a new account online, by phone, or by visiting a branch in person. Opening online is quick but you’ll receive your debit card by mail; visiting a branch lets you get a temporary debit card immediately.
How do I activate my Truist debit card?
You need to activate your debit card online to use it for digital purchases and in-person payments.
What types of accounts does Truist offer?
Truist offers checking accounts for day-to-day transactions and savings accounts for saving money towards goals or emergencies.
What services are available at this Truist branch?
This Truist branch provides deposit transactions, loans, credit cards, mortgages, banking accounts, wealth management, and more.
What languages are supported at the Truist Richmond branch?
The Truist Richmond branch provides services in English and Spanish.
Is there an ATM nearby the Truist branch at 4030 Glenside Dr?
Yes, there is a Truist ATM located nearby for convenient cash withdrawals and deposits.
Are there any convenient money transfer services near the Truist branch?
Western Union, a money transfer service, is located near the Truist branch for sending and receiving money.
Where can I grab a quick meal or snack near the Truist branch?
Nearby options include Subway for sandwiches, Wendy’s for fast food, and 7-Eleven convenience store for snacks and drinks.
What shopping centers or stores can I visit near Truist at 4030 Glenside Dr?
The Staples Mill Shopping Center and stores like Surplus Furniture and Mattress Warehouse, Dollar Tree, and House Of Vapes are close by for shopping needs.