Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.7
19 reviews
5 stars
12
4 stars
1
3 stars0
2 stars
1
1 star
5
- CHCassandra HendersonOct 10, 20252.0The only reason I give it 2 stars is because it’s connected to Zelle. They take way too long to process transactions.
- CRCedar RenApr 19, 20235.0Unlike some people's Ex's, Truist is graceful on the way out. I banked with them for 7 years since the end of highschool. Have multiple accounts. They did an appropriate amount of effort to try to retain me, but when it became clear that the relationship wouldn't work, they made closing my accounts and moving on a pleasant experience. Thank you Shaleek! It's been great banking with Truist.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through is open from 9:00 AM to 5:00 PM Monday through Thursday, and 9:00 AM to 6:00 PM on Friday.
Is Truist open on Sundays?
No, Truist is closed on Sundays.
Which languages are supported at the Truist branch in Richmond, VA?
Truist supports English and Spanish languages.
What types of banking products does Truist offer?
Truist offers products including Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by phone call to 844-4TRUIST (844-487-8487). Branch visits provide a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online to start making purchases and payments using funds from your checking account.
What nearby dining options can I visit before or after banking at Truist?
Nearby dining options include Hook & Reel Cajun Seafood & Bar, Burger King, Chick-fil-A, Five Guys, and Jason's Deli, offering a variety of cuisines.
Are there any nearby services where I can shop or run errands after visiting Truist?
Yes, you can visit CVS Beauty for pharmacy needs, Target Store Forest-Hill for department store shopping, and the Shops At Stratford Hills shopping center nearby.
How can nearby recreational spots complement my visit to Truist?
You can enjoy a visit to Italy Soccer School or relax at Triple Crossing Brewing Company, both located near Truist, making it convenient to combine banking with leisure activities.
What are the main contact phone numbers for Truist?
The main phone number is +1 804-486-1200 and the alternate phone number is +1 800-382-3232. There's also a toll-free number: +1 800-786-8787.