Truist

3.7
19 reviews
Get DirectionsCallWebsite

Business Details

7133 FOREST HILL AVE, RICHMOND, VA
23225, United States
(804) 486-1200
http://www.truist.com/locations
GoogleFacebookInstagramTwitter

About

BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
7133 FOREST HILL AVE, RICHMOND, VA
23225, United States

Hours

Reviews

3.7
19 reviews
5 stars
12
4 stars
1
3 stars
0
2 stars
1
1 star
5
  • CH
    Cassandra Henderson
    Oct 10, 2025
    2.0
    The only reason I give it 2 stars is because it’s connected to Zelle. They take way too long to process transactions.
  • GH
    George Hastings
    Mar 21, 2024
    5.0
    Attentive, friendly service. Easy access from Firest Hill
  • LR
    Lorraine Reynolds
    Jun 8, 2017
    1.0
    I called from dealership to get loan rates/ young lady who answered did not give her name, would not transfer me the banker, would not give me the current auto loan rates and suggested I would be better off calling a different branch. I asked multiple time to go and speak with the banker to find out the rates, because she should know where to find this information and I would call back. I called back and the same young lady told me to call another branch for help that they were too busy to help me. On the second phone call instead of asking for my name or account number she asked me for my social??????? This is my local branch, I shouldn't have to deal with another branch, this is the branch I have a phone number for and who has people I know and have banked with. Who are quickly loosing my trust after this incident and another previous and recent incident with the banker embarrassing/calling attention to "how much" money I was depositing and stating that I "must of had a busy weekend". Which was insulting as well as uncomfortable. I will be moving my money to another institutions at this time for the total lack of customer service. I have worked with the more professional ladies who were a pleasure to work with and will miss them. After working with the one younger lady I have lost my trust in this institution.
Read more reviews on Google

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.