Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.9
29 reviews
5 stars
12
4 stars
1
3 stars
1
2 stars
1
1 star
14
- EGEsteban Gutierrez6 days ago1.0I cannot believe how long it takes for checks to clear. It’s insane, 10 days.
- KJkenneth jarrellOct 22, 20251.0For the second time in a row they are too incompetent to add up a larger deposit. This bank used to be good now incompetency rules the day. Go to a different location
- MGMarques GarrettJul 12, 20253.0We arrived at 11:37am and the drive-thru was closed. There was no reason listed. The website says that it should be open until noon, just like the lobby. Lack of communication is not a good business practice.
- MMMarguerite MurphyNov 5, 20242.0Typical. Several managers on and only one teller serving both the drive-up and the walk-ins. I really should switch banks
- DTDylan ThomasJul 21, 20231.0Least helpful group of bankers i've ever met and that is a hard thing to achieve. The tiny latina woman tried to trick me into opening an account knowing I didn't have enough money to meet the minimum balance. Then was rude when she realized I wasn't dumb enough to do that. I would rather cut off a finger than ever come back here. This is why people hate banks.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through at Truist is open from 9:00 AM to 5:00 PM Monday through Thursday, and from 9:00 AM to 6:00 PM on Friday.
Is the Truist branch open on Sundays?
No, the Truist branch is closed on Sundays.
How can I open a new account with Truist?
You can open your new account online, visit a branch during business hours, or call 844-4TRUIST (844-487-8487) to open by phone.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person payments using your checking account.
What types of accounts does Truist offer?
Truist offers checking and savings accounts suitable for daily transactions and saving purposes, respectively.
Where is the Truist branch located?
The Truist branch is located at 1801 W Broad St, Richmond, VA 23220, USA.
What services does Truist provide?
Truist provides services including deposit transactions, loans, credit cards, mortgage loans, insurance, investment, treasury, and trust services.
Are there any nearby ATMs close to the Truist branch?
Yes, there is a Truist ATM located nearby for convenient cash withdrawals and deposits.
What are some nearby restaurants or places to eat near Truist?
You can visit Virginia Inn, which is a nearby hotel and American restaurant, ideal for dining before or after your visit to Truist.
Is there a nearby post office if I need mailing services after visiting Truist?
Yes, the United States Postal Service and US Post Office are located nearby for your mailing and shipping needs.