Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
3.2
18 reviews
5 stars
8
4 stars
2
3 stars0
2 stars
1
1 star
7
- HNHong NgoAug 4, 20251.0Terrible staff
- JRJesse RobertsJan 2, 20241.0Decided to move the majority of my money out of truist after the customer service and lack of care for their clients recieved at this location. Nothing like having no solutions but selling me a $10 piece of paper excuse for a check instead of helping me with a one off check to pay the irs. As if a certified check is needed to pay the government. Teller had a bad attitude from the getgo.
- MHmatt HollingerJan 24, 20235.0I have nothing negative to say. All my needs are met by a great staff. I love the bank tellers who are professional and know my name when i come in.
- T7TonyC 700Aug 9, 20211.0No atm at this bank
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours at Truist Short Pump branch?
Truist Short Pump branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
When is the drive-through service available at Truist Short Pump?
The drive-through service operates Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new checking or savings account at Truist?
You can open your new account online, by phone, or at a branch. Online applications require a few days for your debit card and checks to arrive. Visiting a branch lets you get a temporary debit card immediately. Phone assistance is available Monday through Friday 8 AM to 8 PM and Saturday 8 AM to 5 PM.
How do I activate my Truist debit card?
Activate your Truist debit card online to start making digital purchases and in-person payments using funds from your checking account.
What services does Truist at Short Pump offer?
Truist offers deposit transactions, loans, credit cards, mortgages, investment services, insurance, treasury services, foreign currency exchange, and more, including business and personal banking products.
Does Truist at Short Pump provide services in languages other than English?
Yes, Truist Short Pump branch services customers in both English and Spanish.
Where is Truist Short Pump branch located?
Truist Short Pump branch is located at 11501 W Broad St, Henrico, Richmond, VA 23233, United States.
Are there convenient places to eat near Truist Short Pump branch?
Yes, there are several dining options nearby, including Rusty Taco, Metro Diner for breakfast and brunch, Dave's Hot Chicken, Chick-fil-A, and WOB Bar & Kitchen, making it easy to grab a meal before or after your bank visit.
What nearby shopping centers or retail stores can I visit around Truist Short Pump?
Downtown Short Pump shopping center and Thurber's of Richmond gift shop are close by, providing great shopping experiences if you want to combine your banking trip with some retail therapy.
How can I conveniently access banking services if I’m visiting nearby places like BB&T or Truist ATMs in Short Pump?
If you are visiting nearby banks like BB&T or using Truist ATMs, you can easily access banking services or withdraw cash. The area offers multiple financial service points, making it convenient to manage your accounts while running errands nearby.