Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.8
17 reviews
5 stars
2
4 stars
1
3 stars0
2 stars
2
1 star
12
- EBElizabeth BandyJul 25, 20231.0no customer service. never busy but always slow. I have to go here for my job, but glad I'm not A truist customer!
- KCKayleigh ConroyFeb 13, 20231.0THIS BRANCH IS CLOSED!! Truist update where your actual branches are it’s extremely frustrating to drive around trying to find the one that’s actually still open.
- RLRoss LipstockMar 25, 20215.0People are insane for giving this a low rating.
- DPDiana PDec 31, 20151.0Woman that I was just on the phone with yelled at me then hung up the phone. Completely disappointed. Calling back to talk to the branch manager. So happy I do not bank with Suntrust! No customer service at all!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The drive-through at Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM.
Is Truist open on Sundays?
No, Truist is closed on Sundays.
How can I open a new checking or savings account with Truist?
You can open a new account online, by visiting a Truist branch, or by phone. Online applications require waiting for your debit card and checks to arrive by mail, whereas branch visits allow you to get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments immediately.
What types of products does Truist offer?
Truist offers products including Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
What services are provided by Truist?
Truist provides services such as Deposit Transactions, Direct Retail Loans, Credit Cards, Business Loans, Mortgage Loans, Insurance, Investment and Treasury Services, Trust Services by appointment, International and retail wire transfers, Leasing Services by appointment, Cash Management by appointment, and Foreign Currency Exchange.
What languages are spoken at Truist?
Truist offers service in English and Spanish to accommodate a diverse range of customers.
How can I book an appointment at Truist?
You can make an appointment online through Truist's reservation system at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
What notable places are near Truist on 5600 W Broad St, Richmond?
Near Truist, you can find Panera Bread for a quick coffee or meal, Spirit Halloween for seasonal shopping, and the Virginia Department of Health Office of Vital Records for community services. These locations are convenient for combining errands or grabbing a bite before or after your visit to Truist.
Are there dining options near Truist for customers to consider?
Yes, nearby dining options include King Crab for seafood, Muse Paintbar for bistro-style meals, &pizza for vegan and vegetarian pizza, and Starbucks for coffee and smoothies. These can be pleasant places to visit before or after your banking appointment.
What retail stores are close to Truist for shopping convenience?
Close to Truist, you can shop at DSW Designer Shoe Warehouse, Carter’s for children's clothing, J.Crew Factory for apparel, Old Navy for a variety of clothing, and Lucky Road Run Shop for sporting goods and shoes, making it easy to combine banking with your shopping trips.