Citi

Reviews

• KM

  Ken Melville

  Nov 6, 2025
  2.0
  Signed up for a checking account on Oct 6th, and was told I could ‘sign up for online banking the same day’ using provided account info. This info did not work online (1-800 customer service line was not able to assist, saying that there was no account info available, and ‘you need to work with the branch’) - After a full month, never received an ATM bank card, had to make several withdrawals using my drivers ID and SSN. Customer service was fine, but if you need an account set up ‘within 7-10 business days’ as I was told, you should try with a different bank. Not sure if it was just this branch that did not complete necessary paperwork, or if it was the central bank that never sent ATM card. Either way I had no way of completing my sign up or seeing account balance without visiting in person. I closed the account last week due to poor communication, inexperience and/or incorrect information.
• DK

  Diva Kaur

  Sep 25, 2025
  1.0
  I am writing to formally express my concern regarding an unpleasant experience I had at your Reston Spectrum branch Reston VA, branch involving the Branch Manager, Mr. Vincent Frank. After being advised by your customer service team to speak directly with the local branch manager regarding an issue with my account, I approached Mr. Frank in hopes of receiving assistance. Unfortunately, he was dismissive and unwilling to engage in any conversation. His exact response was that he "hires people to help" and "can’t do anything" because he has "other work." This behavior was not only unprofessional but also showed a complete lack of empathy and accountability. I’ve never encountered such treatment in any professional setting, and it was especially disheartening coming from someone in a managerial position, representing your brand. In contrast, a Roxanna staff member was polite and tried her best to assist me week before, although the matter was beyond her control. I truly appreciate her effort and professionalism. I understand that not every issue can be resolved immediately, but I do expect basic courtesy and a willingness to listen—especially from a branch manager. I hope you take this feedback seriously and consider providing additional training in customer service and communication to Mr. Frank.
• MW

  Malik Williams

  Jul 29, 2025
  5.0
  Sarah helped me apply for the new Citi Strata Elite card and I was able to get it. Thanks!
• KT

  Ken Tseng

  Jul 24, 2025
  1.0
  Avoid citibank at all causes, why a star? It should be no star.
• VJ

  Victoria Jaramillo

  Jul 23, 2025
  2.0
  Personal banker was not personable, professional, understanding, charismatic or tried to help the situation further. She just wanted to get the process done quickly and get out the door as quickly as possible. Been banking with city for over a decade and what a shame it is to see a branch have such horrible inhuman behavior from an employee.

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