Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
15 reviews
5 stars
6
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1
1 star
8
- CLCuse L8LSep 10, 20251.0Wish I could give zero stars. Truly the slowest, worst branch I have ever been to. I moved all of my money to a different bank specifically because of how slow and incompetent THIS branch is…that’s how bad.
- DCDustin ConradAug 25, 20251.0Just overall, bad experiences with truist.
- BSBrian SApr 18, 20241.0Poor customer service. Teller does not want to seem to help with a deposit telling me I can use my app or the ATM machine. I already know this. No one was in the bank. I only physically enter the bank twice a year.. If you ask for CD rates they will tell you someone will call you. If you call the 800 number they tell you the local branch should know. Associate Linda says the tellers may have been new or busy. Neither was true. Linda also seemed to dismiss my concerns when I went to the bank the last time and seemed to be pushing me out. Wrote the 800 number on a scrap of paper if I need more help, but asked for a 10 out of 10 if anyone asked me to rate her. She recommend I update my accounts to “newer products” and told me nothing would change, but I lost getting my paper statements. Will now be 4 dollars per year. 6 months later… The tellers at the Purcellville location here are unhelpful, lazy, and rude. I brought in a check to deposit and the man tells me, "you know, you can do this at the machine.' I told him I knew that but I brought it to him because the machine in the lobby never works for me. He was not busy and there were no customer. On another day I tried to access money from the drive-through ATM but that did not work either. The lobby ATM again did not work so I told the teller my problem. She gave me my money but did not address the card not working. So I asked her about the functionality of the ATM card and machine ? She told me it looks good. I told her that was not going to help me if I needed money when the bank was closed and it doesn't work again. She then gave me a temporary replacement card, also with little explanation as to what to expect. I had to ask if my PIN would remain the same. I had to cancel an appointment because of the extra time required to wait in line. Recently the safety deposit box price went up in price more than 100% so I canceled that. I did find out today that the paper statements that I had to pay for are now being giving for free again. Instead of helping me in the bank I was again giving the customer service number to call to change my mailing options (as though I don’t already have the customer service number) I have been slowly moving money out of this bank but it's difficult when so many bills are attached to the accounts there.
- SPS PMay 20, 20225.0Everyone is always so friendly and helpful. I failed at the self service ATM today for a deposit so I went inside. Abe assisted me with no judgement about the ATM! I appreciate it. Thanks for the pleasant banking experience. Nice atmosphere, other Truist employees were friendly and also greeted me. New to the area so happy to have a nice bank to go to.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist Purcellville GA branch's regular business hours?
Truist Purcellville GA branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sunday.
When does the Truist Purcellville GA drive-through service operate?
The drive-through service is available Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What products and services are offered at Truist Purcellville GA?
Truist offers checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management, among other financial services.
How can I open a new account at Truist Purcellville?
You can open an account online, by visiting the branch during business hours, or by calling 844-4TRUIST. Online applications require waiting for debit cards or checks to arrive, while branch visits allow you to get a temporary debit card immediately.
How do I activate my Truist debit card?
You can activate your debit card online, enabling you to make digital purchases and in-person payments using funds from your checking account.
What languages are supported at Truist Purcellville GA branch?
The branch offers services in English and Spanish to accommodate diverse customers.
Where is Truist Purcellville located?
Truist Purcellville is located at 160 Purcellville Gateway Drive, Purcellville, VA 20132, USA.
What nearby places can I visit along with Truist in Purcellville?
Near Truist, you can visit Pro Nail Spa for salon services, Chick-fil-A for a quick meal, and Hair Cuttery for haircare. These convenient nearby businesses make it easy to combine errands or enjoy personal care before or after your banking visit.
How can I get food nearby when visiting Truist in Purcellville?
Several dining options are nearby, including MOD Pizza for pizza lovers, Jersey Mike’s Subs for sandwiches, Starbucks for coffee and snacks, and The Wine Kitchen Purcellville for a sit-down restaurant experience.
Are there any nearby services that could assist with shipping or telecommunications when visiting Truist?
Yes, The UPS Store 6632 offers shipping and printing services near Truist, and T-Mobile provides mobile phone and internet services in the area, useful if you need to handle communications or shipping needs alongside your banking tasks.