Capital One Bank

Reviews

• SJ

  Sumeet Jain

  Nov 1, 2025
  5.0
  Imraan was super helpful in setting up a new savings account for my mom with the bonus promotion. He explained all the details, answered all her questions patiently and walked her through the process.
• YB

  Yalda Bashar

  Oct 6, 2025
  1.0
  I visited the bank last month , and the bank staff were not friendly and their behavior was bad.👎
• MA

  Mahreen Ali

  Jul 11, 2025
  5.0
  I was a bit hesitant when I read reviews for this branch. I still decided to give a shot and got there to open a new bank account. Fortunately, the team helped me to open account for me and I left quite satisfied. I really like their online customer support service.
• AC

  Austin Caddick

  Jul 5, 2025
  5.0
  I'm always a bit nervous whenever I have to go inside and speak with a representative, but everyone I've interacted with here has always been great. Unsure if he's still here, but Austin was my favorite teller, he's very personable and kind. The staff makes whatever I need easy and painless to get. I think the rest of the bad reviews are just people who expect more than they should. This is a great bank!
• MP

  M P

  Jun 17, 2025
  2.0
  I called Capital One’s main number to ask how I could exchange dollars for euros. They told me to call my closest branch (Oakton) and gave me this branch’s phone number. I called it and was told I can come in anytime to exchange dollars for euros, that they always had plenty on hand. I told them that online it said I needed to preorder them, but the rep insisted for me to just come in. I told them that it’s a 1hr drive total for me so could they please check this info with a supervisor so I didn’t waste my time. I was placed on hold and was then told yes I can come in and I don’t preorder. I asked what the fee was for the exchange and they said I could ask by calling the Oakton branch and gave me the number, but I pointed out to them that the phone number they were giving me for the Oakton branch was the one I was currently calling and it was actively showing on my phone as the one I was in communication with at that moment. He said he thought there was no fee but just come in and I’ll get the euros. I put my trust in this rep about the euro exchange because he insisted so many times it would be fine, I went to the branch the day before my trip to exchange dollars for euros, but the bankers at the desk said that it had to have been preordered and they didn’t have any euros to give me. What horrible customer service I received over the phone and a complete waste of my day! And while it may not have been someone physically in this branch, this is the branch I called and I have no control over who the call is transferred to within Capital One. I would give 1 star but I’m giving 2 stars only because the guys at the desk were nice and apologetic on behalf of Capital One for their customer service’s error.

Frequently Asked Questions About Capital One Bank