Atlantic Union Bank

3.6
16 reviews

About

Bank
At Atlantic Union Bank, we believe people have a right to expect more from the companies they do business with, and you can expect more from us. We offer a variety of banking services and products. Whether you are looking for personal, business or commercial solutions, we have you covered. Stop by our Springfield, VA branch for assistance with any of your banking needs. Federally insured by FDIC and Equal Housing Lender.

Location

Atlantic Union Bank
5250 Port Royal Road, North Springfield, VA
22151, United States

Hours

Reviews

3.6
16 reviews
5 stars
9
4 stars
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4
  • RB
    Robert Brandau
    Aug 28, 2025
    5.0
    I have been treated well over the many years I have been dealing with this branch. Donna manages a professional branch.
  • YO
    Yesenia Ocon
    Jan 23, 2023
    1.0
    I rarely go to a branch as I feel that now a days you can do so much online. Well Sandy Spring does not allow you to pay your mortgage online if you don't have a checking account with them. I came to this branch to make a payment to my escrow so that my mortgage payment would be lower. When I received my receipt it said that the payment was applied as a regular mortgage payment. I pointed this out to the cashier and I was told that it was fine and it was processed correctly. Well it was not and this has created a HUGE issue. Because this payment was not applied to my escrow it caused my mortgage payments to be unapplied. I received letters stating that I was passed due and I received a late charge. I have been trying to resolve this issue since October and still have not received a resolution. I have called customer service multiple times. I do not understand how a bank does not allow you to access your account online and make payments and how an error from the teller has caused me to have a late charge and the bank will not resolve it when every customer service agent I have spoken to can clearly see that this was a bank error and not mine. I regret coming in to make that payment and will avoid ever having to bank here again.
  • MF
    Marco Florido
    Aug 19, 2020
    1.0
    It's sad that calling my own bank no one can help me to reset my password, the call cervice says go to the branch to do it,I called the branch twice the branch says sorry we dont have that information here,I ask to talk to a manager they won't do it,all if got is an e mail to put a complaint to sandy spring,its obvious they dont care.
  • SC
    Saad Cheema
    May 14, 2020
    2.0
    Don't usually have coin change available, service is not great but ok.

Frequently Asked Questions About Atlantic Union Bank

What are the regular branch opening hours for Atlantic Union Bank in North Springfield?

The Atlantic Union Bank branch in North Springfield is open Monday to Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.

Does Atlantic Union Bank North Springfield offer drive-thru banking services?

Yes, the branch offers drive-thru service Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. Drive-thru is closed on Sundays.