Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.8
29 reviews
5 stars
10
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3
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1
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1
1 star
14
- BGBrittney GlennNov 4, 20251.0If you have multiple deposits with loose coins they will make you combine your deposits and roll the coins before accepting them. This is a huge problem though because now the company I work for expects a certain amount from each deposit to go into the account but I had to change every deposit amount at this bank for them to accept it. I use multiple Truists locations in Richmond and this is the only one that has ever made me do this. Once I finished I asked how the remainder that couldn't be rolled is supposed to be deposited since they don't accept loose coins and then I was told they will just have to accept it. Why couldn't that be the case before my deposits were all mixed up?
- KKKiaraOct 8, 20251.0Horrible customer service and the charged my account twice!!
- JBJoAnn BertanaAug 28, 20255.0I am writing to share my stellar experience working with Phyllis Akil while opening my new accounts. I greatly appreciated her knowledge and personable demeanor, and I highly recommend this branch. Additionally, Phyllis referred me to the bank's loan officer, Judi Jurey for my refinance. It was an equally wonderful experience working with Judi on my loan. She provided excellent customer service, consistently going above and beyond to exceed my expectations. I can recommend both of these professionals without hesitation.
- JPJessy PVJul 13, 20231.0I don't know why this branch is so unprofessional. There is hardly anyone there working & the 1 or 2 that are there are rude, impatient, & have an awful attitude. These past few days I have purposely visited 2 other branches: 1 on midlothian in front of Chicken Fiesta & the other on Jefferson Davis Hwy. (Now Richmond Hwy). The staff at both those locations were friendly, polite, & helpful.
- HYHuang YanxingAug 29, 20221.0The teller who is a lady，she is impatient，she always give me the dirty look. Poor service，i just do the regular transaction， i don't know why she her job like that!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
The Truist branch is open Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM. It is closed on Sundays.
When is the drive-through service at Truist available?
Drive-through service is available Monday to Thursday from 9 AM to 5 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 12 PM. The drive-through is closed on Sundays.
How can I open a new account at this Truist location?
You can open a new account online, by phone, or in person at the branch. Online and phone openings require waiting for your debit card by mail, whereas in-branch openings provide a temporary debit card immediately.
Do I need a debit card or checks to open a checking or savings account?
Checking accounts are for everyday transactions using debit cards or checks, while savings accounts are primarily for saving money towards goals or emergencies, and may not require checks.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital and in-person purchases using the funds in your checking account.
Does Truist offer services in languages other than English?
Yes, this Truist location offers services in both English and Spanish.
Can I schedule an appointment at this Truist branch?
Yes, appointments can be scheduled through their online reservation system at https://truistconsumerbank.my.site.com/s/?cid=local-seo-appointment.
What popular restaurants are located near the Truist branch?
Nearby restaurants include Chick-fil-A, Oasis Mexican and Guatemalan Food, Texas Roadhouse, Burger King, and Dominic's of New York, offering various dining options before or after your visit.
Are there automotive services close to Truist that customers can use?
Yes, nearby automotive services include Express Oil Change & Tire Engineers, Tidal Wave Auto Spa, Sears Auto Center, and Discount Tire, useful for vehicle maintenance while you visit the bank.
Where can I shop for home improvement or electronics near Truist?
You can visit Lowe's Home Improvement for home goods and Best Buy or Geek Squad for electronics, all conveniently located near the Truist branch.